What was said
What this says
Current to 11 Oct 26Huda Haddad, Head of Insight, saw a demo on facilities, finance and Salesforce data. She asked about Gulf refresh timing and wants Rashid brought in for the commercial side. Lewis Kerr owes a formal proposal by end of that week.
What happened: Theo Gallagher demoed maintenance backlog by site, dashboards and access control on the 28 Apr 2026 call. Huda responded well, calling the access model exactly what the company needs for compliance.
Customer view: Her one pushback was the nightly refresh at seven UK time, since the company is in the Gulf. Theo said the schedule could be confirmed in implementation, so that is still open.
Commercial: Theo positioned Enterprise with twenty connectors against four named systems. Huda asked to bring Rashid in for the commercial side, and the evidence does not show Rashid's role or surname.
Watch: The refresh time is the only concern raised. The proposal is a booked deliverable, not yet seen.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to send the formal proposal to Huda by end of that week and arrange a pricing and timeline session with Rashid.
- Theo Gallagher to confirm the refresh schedule options for Gulf users during implementation planning.
Risks
Current to 9 Oct 26- The nightly refresh runs at seven UK time, which Huda flagged as a question for a Gulf-based team, and the schedule is not yet agreed.
Opportunities
Current to 9 Oct 26- Enterprise tier fits the four named systems with headroom under twenty connectors, plus role-based access and audit logs for compliance.