Qasr Daleel Facilities Management / BB-Demo – Discovery
Callcompleted
Qasr Daleel Facilities Management: documents · 2026-03-12 10:15
Huda Haddad and Rashid Suwaidi described manual, error-prone monthly reporting across UAE facilities. Lewis Kerr positioned Enterprise and a technical deep-dive was agreed for late April.
What was said
What this says
Current to 11 Oct 26Huda Haddad and Rashid Suwaidi described manual, error-prone monthly reporting across UAE facilities. Lewis Kerr positioned Enterprise and a technical deep-dive was agreed for late April.
What happened: Lewis Kerr ran discovery with Huda and Rashid. They have a facilities system, a financial system, Salesforce and an HR system, none of them integrated.
Customer view: Rashid said "We end up with different numbers depending on who's pulling it together." He expects a hundred or more users and needs access control and audit trails.
Commercial: Lewis framed this as Enterprise, with company-wide scope, more than eight connectors and security controls. Huda confirmed they would need all of that.
Watch: No price was discussed. The late April deep-dive is a booking agreed on this call, and the evidence does not show it has been confirmed.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to book the technical discovery with Theo, the Solutions Engineer, for late April.
- Lewis Kerr to send preparation material to Huda and Rashid beforehand.
Risks
Current to 9 Oct 26- Regulated data and local rules mean the security review could lengthen the sale.
- The deep-dive is not until late April, so momentum could fade.
Opportunities
Current to 9 Oct 26- Enterprise subscription with SSO, SCIM and executive sponsor for a hundred or more users.
- Enterprise implementation including security review support, across at least four source systems.
Transcript
Lewis Kerr NoneHi Huda, hi Rashid, thanks for making time. I wanted to confirm, we're looking at what you'd need from a company-wide data layer across your facilities operations, yeah?
Huda Haddad NoneYes, exactly. We've got multiple facilities across the UAE and we're struggling to get a single view of performance and costs.- Lewis Kerr NoneOkay, so walk me through where you are now. What systems do you have?
- Huda Haddad NoneWe've got a facilities management system that tracks maintenance and service requests, a financial system for costs and invoicing, Salesforce for customer contracts, and an HR system for staff allocation across the sites.
- Lewis Kerr NoneRight. So you need visibility across facilities data, financials, customer contracts, and staffing. Are they integrated at all?
Rashid Suwaidi NoneNot really. There's manual reporting that goes into spreadsheets each month, and it's error-prone. We end up with different numbers depending on who's pulling it together.- Lewis Kerr NoneHow many people would need access to this unified view?
- Rashid Suwaidi NoneProbably a hundred or more. Operations teams at each facility, finance, senior management. We're expanding, so that could grow.
- Lewis Kerr NoneAnd is there a security or compliance aspect to this? Any regulated data?
- Rashid Suwaidi NoneWe handle sensitive data about facilities and client contracts. We're subject to local regulations, so access control and audit trails are important.
- Lewis Kerr NoneRight. So you'd need role-based access, proper governance, the full picture. This sounds like Enterprise tier: company-wide scope, multiple teams, probably more than eight connectors, and you'd want dedicated support and security controls.
- Huda Haddad NoneYes, we'd need all of that.
- Lewis Kerr NoneWhat I'd like to do is bring in our Solutions Engineer for a proper technical discovery: we'd walk through your systems, understand the data structure, any compliance requirements, and then come back to you with a detailed proposal.
- Rashid Suwaidi NoneHow long would that take?
- Lewis Kerr NoneThe technical discovery is usually a couple of sessions, maybe two weeks. Then we put together a proposal with timing and pricing. Could you both make late April for the technical deep-dive?
- Huda Haddad NoneLate April works for us.
- Lewis Kerr NonePerfect. I'll get you on the calendar with Theo, our Solutions Engineer, and we'll send over some information beforehand. Any other questions for me now?
- Rashid Suwaidi NoneNot at the moment. Cheers, Lewis.
- Lewis Kerr NoneGreat. I'll send that over today and we'll get something formal in the diary. Kind regards, both.