What was said
What this says
Current to 11 Oct 26Jordan Pike walked Maria Hughes and Jennifer Holloway through a Growth proposal on 18 Sep 2026. The customer called it reasonable and the timeline workable, and legal review of the order form and MSA is the next step.
What happened: Jordan presented Growth with an eight-week implementation, eight connectors and up to forty users. He quoted sixty-two thousand for the first year, implementation and subscription together.
Customer view: Maria said it all sounded reasonable and the timeline worked. Jennifer asked whether people or data sources could be added during implementation.
Commercial: Jordan is aiming to close by end of November and go live by end of January. He told them there is no lock-in after year one, which the order form will need to state precisely.
Watch: The evidence does not show whether the order form and MSA were sent or signed. Nothing is executed yet, so this remains an open proposal.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Jordan Pike to send the order form, MSA, tech specs and data security overview.
- Maria Hughes to take the paperwork to legal and come back to Jordan.
- Jordan Pike to confirm the end of November close target once legal has responded.
Risks
Current to 9 Oct 26- Legal review of the order form and MSA is still ahead, so the close by end of November is a plan, not a commitment.
- Jordan described renewal as having no lock-in after year one, which the order form terms must match.
- The first-year price was given as one rolled-up figure, and the breakdown was promised but not shown on the call.
Opportunities
Current to 9 Oct 26- Jennifer asked about adding people and data sources, which points to later extra users or connectors beyond the Growth allowance.
- A training day and dashboards were discussed, which gives the CSM an adoption route for quarterly check-ins.