What was said
What this says
Current to 11 Oct 26Proposal call on 1 Jun 2026. Kirsty Walsh and Neil Ashby found the Starter pricing sensible and raised users, exit, upgrade and connector questions. Sophie Ling promised the order form by end of week.
What happened: Sophie Ling walked Kirsty Walsh and Neil Ashby through the Starter proposal on 1 Jun 2026. Both said it looked sensible and Neil called it solid.
Commercial: The proposal is Starter at £22,000 a year plus £6,000 implementation, four weeks from signature. Kirsty tested user growth beyond fifteen, early exit, a later move to Growth and a fifth connector.
Customer view: Kirsty was told the term is annual with ninety days' notice and that extra users come in blocks. She also heard that a Growth upgrade would be quoted and pro-rated.
Watch: The evidence does not show that the order form was sent or signed. Until it is executed, this remains an open proposal.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Sophie Ling sends the Starter order form promised for the end of that week.
- Confirm whether Stourleigh Logistics has signed and, if so, start the four-week implementation.
Risks
Current to 9 Oct 26- The order form is unsigned, so the deal is still a proposal and the evidence does not show a signature.
- Kirsty asked about exit rights, which suggests some caution about commitment for the full year.
Opportunities
Current to 9 Oct 26- Kirsty's question about going to twenty users points to an additional user pack on Starter.
- Her Growth upgrade question and the possible finance connector are later expansion routes.