What was said
What this says
Current to 11 Oct 26Owen Tallis offered Starter at twenty-eight thousand for year one and the same for year two, all-in. Megan Entwistle agreed on the call. Renewal after two years is at standard price. Signature is not shown in the record.
What happened: On the 29 May 2025 negotiation call, Owen Tallis offered Starter at twenty-eight thousand for year one and the same for year two. Megan Entwistle accepted before the call ended.
Customer view: Megan checked that the figure covered implementation and subscription, and Lewis Kerr confirmed it was all-in. Kirsty Carswell wants search across emails and candidate interactions.
Commercial: After two years the customer renews at standard price, so a step up is built in. A fixed two-year price sits oddly with the rule that discounts apply to the first term only.
Watch: The call does not show the order form being signed, and the executed order form decides the terms. Twenty-eight thousand is also above the v1 Starter list of £19,500, so the claim that standard is higher needs checking.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to confirm the executed order form matches the twenty-eight thousand two-year terms discussed.
- Owen Tallis to send the order form, with signatures needed within about a week for an end of June go-live.
- Lewis Kerr to note the renewal at standard price for the customer success team.
Risks
Current to 9 Oct 26- The record does not show the order form being signed, so the terms may differ from what was said on the call.
- The two-year fixed price ends at a return to standard price, which is a renewal pressure point.
- The offer was framed as a discount from a higher standard, but the v1 Starter list is £19,500.
Opportunities
Current to 9 Oct 26- Kirsty wants email and candidate interaction search, which may outgrow Starter limits on users and connectors.
- Extra users and connectors were raised and are sold as add-ons that leave the base price unchanged.