Brakkevoort Logistics / B-Brain – Training
Callcompleted
Brakkevoort Logistics: documents · 2025-05-29 11:45
Training call on 29 May 2025 with account manager Ilse de Graaf on her own shippers. She found the page, search and chat useful, saved time on call preparation, and plans to use it in Monday's review.
What was said
What this says
Current to 11 Oct 26Training call on 29 May 2025 with account manager Ilse de Graaf on her own shippers. She found the page, search and chat useful, saved time on call preparation, and plans to use it in Monday's review.
What happened: Laura Penhaligon trained Ilse de Graaf on shipper pages, cross-source search, chat and saved pages, using her real accounts. Bas Vermeulen mostly listened.
Customer view: Ilse said the shipper page is almost what she has in her head. Call preparation that took at least half an hour also surfaced a missed warehouse follow-up.
Commercial: Bas raised the dashboards builder, which Growth includes, and Pieter wants charts of exceptions per week. Two more colleagues are curious about the tool.
Watch: Refresh is overnight, so changes show the next morning. Ilse accepted that, and Laura said live incidents still go through the helpdesk.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Laura Penhaligon sends a short note with the three habits and links to the pages.
- Laura arranges a follow-up session with Ilse next week to see how it went in practice.
- Laura and Bas agree a time for the dashboard session by email.
Risks
Current to 9 Oct 26- Answers can be wrong because of data mapping issues, and the customer's trust depends on them being fixed quickly.
- Overnight refresh means changes appear the next day, which may disappoint users expecting live data.
Opportunities
Current to 9 Oct 26- Bas Vermeulen wants to use the dashboards builder included in Growth, which would deepen the customer's investment.
- Two more colleagues are curious about the tool, which suggests wider adoption.