Wrenfield Property Management / BB-Demo – Check In
Callcompleted
Wrenfield Property Management: documents · 2026-08-10 13:30
Hugh Fenton says the brain is useful and speeds up resident complaint files, but usage is light: about two active users a day and roughly fifteen questions a week. He agreed to a team demo and a quarterly QBR.
What was said
What this says
Current to 11 Oct 26Hugh Fenton says the brain is useful and speeds up resident complaint files, but usage is light: about two active users a day and roughly fifteen questions a week. He agreed to a team demo and a quarterly QBR.
What happened: Amara Obi opened a check-in after go-live and shared usage figures. Hugh Fenton, Head of Data, confirmed people are using the brain, mainly account managers handling complaints.
Customer view: Hugh said building a resident complaint file is much faster now. The value he wants is there, but the spread of use across the team is narrow.
Commercial: The call names no price, rival or renewal date. Usage is a risk to value if it stays this low, and the quarterly QBR gives a regular place to build the value case.
Watch: Hugh's replies are short and agreeable. The call does not show who else at Wrenfield would attend the team session.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Amara Obi to send a calendar invite for a team demo within the next couple of weeks.
- Amara Obi to put a quarterly QBR in the diary, with the first in a few months.
Risks
Current to 9 Oct 26- Usage is narrow: about two active users a day, mostly account managers handling complaints.
- Questions asked are low, so the value case rests on a few people.
Opportunities
Current to 9 Oct 26- A team session with real complaint-file examples could widen use across Wrenfield.
- A quarterly QBR gives a regular place to review adoption and roadmap.
Transcript
Amara Obi NoneHi, Hugh. How's the brain been doing since go-live?
Hugh Fenton NoneIt's been good. People are using it.- Amara Obi NoneHere's what the numbers say: you're averaging about two active users a day. That's people asking questions or viewing dashboards.
- Hugh Fenton NoneYeah, mostly the account managers who are handling complaints.
- Amara Obi NoneAnd questions asked, you're not seeing a huge amount yet, maybe somewhere in the region of fifteen a week. That's not unusual early on. It often takes a few weeks for teams to find their rhythm.
- Hugh Fenton NoneYeah, that makes sense.
- Amara Obi NoneWhat I've heard from you is that people can pull together a resident complaint file now: invoice history, tickets, calls, in about ten minutes. Normally that would take longer?
- Hugh Fenton NoneMuch longer. That's the kind of thing we wanted.
- Amara Obi NoneRight. So the value's there, but you want to get more people using it across the team. Here's what I'd suggest: maybe do a team call, show them the dashboard and a couple of real examples. Something that saves them time on the work they actually do.
- Hugh Fenton NoneYeah, that's a good idea.
- Amara Obi NoneI can help with that. We can put it together in the next couple of weeks. I'll send you a calendar invite.
- Hugh Fenton NonePerfect.
- Amara Obi NoneAnd one more thing: let's lock in a quarterly QBR. A bit deeper conversation about adoption, roadmap, anything else coming up. First one in a few months?
- Hugh Fenton NoneFair enough. Let's do it.
- Amara Obi NoneGreat. I'll get something in the diary. Thanks, Hugh.