Fairhallow Travel / B-Brain – Training
Callcompleted
Fairhallow Travel: documents · 2025-02-25 12:15
Callie Brennan trained Tariq Hussain and Leanne Moss on search, chat, pages, dashboards and admin. Tariq found a bookings and tickets pattern on his own client within minutes. Wider rollout across the account team was still to follow.
What was said
What this says
Current to 11 Oct 26Callie Brennan trained Tariq Hussain and Leanne Moss on search, chat, pages, dashboards and admin. Tariq found a bookings and tickets pattern on his own client within minutes. Wider rollout across the account team was still to follow.
What happened: Callie ran the session on Fairhallow Travel's own data. Tariq built a client review page and spotted a dip in bookings that matched a rise in tickets.
Customer view: Tariq had not used the product before and was quickly convinced. Leanne called the session really useful.
Commercial: Forty licensed users on Growth and an unused dashboards builder leave clear headroom. Callie advised adding the rest of the account management team in small groups.
Watch: Only two people attended, so adoption depends on Tariq and Leanne carrying it to colleagues. Leanne was shown how to spot a flat connector and a late refresh.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Callie to send the Monday checklist and a recap after the call.
- Tariq to build two dashboard charts and share the hospitality client page with Becky.
- Callie to ask both attendees in a fortnight what has been useful.
Risks
Current to 9 Oct 26- Only two people attended, so wider adoption depends on them bringing the rest of the account team in.
Opportunities
Current to 9 Oct 26- Forty licensed users and an unused dashboards builder leave room to grow usage across the account management team.
- Tariq's own-client page gives a repeatable example for other account managers.