Silverbeck Energy Services / BB-Demo – Onboarding
Callcompleted
Silverbeck Energy Services: documents · 2025-12-29 10:15
Onboarding catch-up on 29 Dec 2025: Laura Penhaligon says the maintenance history connector is tested and clean, and soft launch starts the same day for about seven or eight people. Formal training is planned for the following week.
What was said
What this says
Current to 11 Oct 26Onboarding catch-up on 29 Dec 2025: Laura Penhaligon says the maintenance history connector is tested and clean, and soft launch starts the same day for about seven or eight people. Formal training is planned for the following week.
What happened: Laura told Oliver Kirkby the third connector, maintenance history, is done and tested, with clean joins and no duplicates. They agreed to soft launch that day.
Customer view: Oliver asked who needs to know and said he already has the user list from Kirsty. He was brief and agreeable, with no concerns raised.
Commercial: Three connectors are live or about to be, which deepens roots in the subscription. The call does not state the tier, the contracted connector count or the user limit.
Watch: The launch group is small, about seven or eight people. Adoption beyond that group, and who asks the questions, is not shown yet.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Laura Penhaligon to send calendar invites for formal training the following week.
- Oliver Kirkby to share the user list from Kirsty with the brain.
Risks
Current to 9 Oct 26- Only about seven or eight people are in the initial launch group, so wider adoption is unproven.
Opportunities
Current to 9 Oct 26- A third live connector deepens the customer's use of the brain and supports adoption across engineers and project managers.
Transcript
Laura Penhaligon NoneHi, Oliver. Technical catch-up. The third connector, maintenance history, is done and tested. I want to walk you through the data before we launch.
Oliver Kirkby NoneOkay, what am I looking at?- Laura Penhaligon NoneSo I've pulled a sample of maintenance records. Each one's got a timestamp, a job reference, an engineer name, what they did. The join back to the client is clean.
- Oliver Kirkby NoneAnd they're all linking correctly?
- Laura Penhaligon NoneYes. I've checked data integrity, joins are clean, no duplicates. All looks good to go live.
- Oliver Kirkby NoneGreat. So when do we soft launch?
- Laura Penhaligon NoneToday, if you're happy. Your team can start using it now. I'll be monitoring queries, making sure nothing breaks, making sure people can find what they need.
- Oliver Kirkby NoneWho needs to know?
- Laura Penhaligon NoneI'll send you a list. Your engineers and project managers, whoever's going to be asking questions. About seven or eight people?
- Oliver Kirkby NoneYeah, I've got the list from Kirsty. I'll share it with the brain.
- Laura Penhaligon NonePerfect. So from my side, I'll send calendar invites today for the formal training session. That'll be next week, probably Tuesday or Wednesday.
- Oliver Kirkby NoneGood. Anything else?
- Laura Penhaligon NoneThat's it. I'll be checking in over the next week as they use it. If anything comes up, let me know. Otherwise, we'll do the formal training next week and you're live.