Dunholm Precision / BB-Demo – Check In
Callcompleted
Dunholm Precision: documents · 2026-07-20 16:15
Stuart Kenyon, Managing Director at Dunholm Precision, is content with the brain but wants the team to confirm it earns its keep before renewal. Use is about a dozen of sixty licensed users, so there is headroom.
What was said
What this says
Current to 11 Oct 26Stuart Kenyon, Managing Director at Dunholm Precision, is content with the brain but wants the team to confirm it earns its keep before renewal. Use is about a dozen of sixty licensed users, so there is headroom.
What happened: Stuart said nobody is complaining and that quality and sales engineers use it. Daniel Okafor said about a dozen of sixty Growth users are active and steady.
Commercial: Daniel said the contracted figure and the invoices match and nothing is overdue. The contract runs to 30 Nov 2026 and the renewal date is 1 Dec 2026.
Customer view: Stuart asked what it would cost before he is asked to sign and wants the team's view first. Daniel will involve Tom on the commercial side and write ahead of the renewal.
Watch: The planning team, who chase order status by phone, are the proposed next group. Their feedback is likely to decide the renewal.
Themes
Current to 9 Oct 26Theme
Renewal check-in, usage headroom
Importance
renewal
Sentiment
mixed
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Daniel Okafor to send Stuart Kenyon planning session dates and a one-page usage summary by the end of the following week.
- Daniel to bring Tom into the renewal pricing conversation and put the cost in writing before Stuart is asked to sign.
Risks
Current to 9 Oct 26- Only about a dozen of sixty licensed Growth users are active, so value at renewal may be questioned.
- Stuart will not sign until the team confirms the brain is still earning its keep.
Opportunities
Current to 9 Oct 26- A short session with the planning team could widen use among people who chase order status by phone.
Transcript
Daniel Okafor NoneHello Stuart, good afternoon. Thank you for making the time. Can you hear me all right?
Stuart Kenyon NoneYes, loud and clear. Afternoon, Daniel. What do you need from me?- Daniel Okafor NoneNot very much, honestly. This is just our regular check-in. I wanted to hear how the brain is sitting with you and the team, and I'll tell you what I'm seeing from our side. Then just to close the loop on the renewal later in the year.
- Stuart Kenyon NoneRight. Keep it simple, then. I've got about twenty minutes before a customer visit, so that suits me.
- Daniel Okafor NoneOf course. How's the week been? You said last time things were busy on the shop floor.
- Stuart Kenyon NoneBusy is the word. Two machines down for servicing and an audit coming up from one of the aerospace customers. So everybody's a bit on edge, but that's normal for July.
- Daniel Okafor NoneWell, I hope the machines come back on time. How is the team finding it, the brain, day to day? I know you leave most of that to them, but you hear things.
- Stuart Kenyon NoneI do hear things. And what I hear is nobody's complaining, which in my experience means it's working. The quality people use it to pull up the tickets alongside the order history. Saves them going round the houses.
- Daniel Okafor NoneThat's exactly what you bought it for, isn't it. Orders, quality tickets and the sales engineers' calls in one place.
- Stuart Kenyon NoneThat's it. And the sales engineers like being able to search what was said on a call without ringing the customer back. Saves a bit of embarrassment.
- Daniel Okafor NoneHa, yes. Well, let me share what the numbers look like, and you tell me whether it matches what you feel. Give me a second to bring it up.
- Stuart Kenyon NoneGo on. I'll not understand half of it, mind.
- Daniel Okafor NoneYou will, it's quite plain. So you're licensed for sixty users on Growth. About a dozen people are using it actively in a typical month, and that's been steady. It's hardly moved against the quarter before, perhaps a touch down, nothing that worries me.
- Stuart Kenyon NoneA dozen out of sixty. Is that bad?
- Daniel Okafor NoneIt's a fair question. It isn't bad, but it does mean there's room. You've paid for a lot more seats than are being used. Some customers would see that as wasted, others see it as headroom for the teams that haven't started yet.
- Stuart Kenyon NoneHm. What does it save us, though, if I put more people on it? That's what I'd want to know.
- Daniel Okafor NoneRight, and I wouldn't push it for the sake of it. What I'd suggest is we look at who spends time chasing information today. Planning, perhaps, or the people handling customer queries. If the brain answers their questions faster, that's where the saving is.
- Stuart Kenyon NonePlanning do a lot of that. They're always on the phone to someone asking where an order has got to.
- Daniel Okafor NoneThen that could be worth a short session with them. Half an hour, nothing heavy. I'd do it myself. I'll come back to you by the end of next week with a couple of dates, if you're happy for me to speak to them directly.
- Stuart Kenyon NoneFine by me. Just let the team know it's from me, so they don't think it's another training course.
- Daniel Okafor NoneWill do. Now, support. You've had one ticket in the last month and nothing urgent. Does that match what you'd expect?
- Stuart Kenyon NoneI wasn't aware of any ticket. What was it?
- Daniel Okafor NoneA small how-to question, as far as I recall. It was answered the same day. I can send you the detail afterwards if you'd like it, but there's nothing in it to concern you.
- Stuart Kenyon NoneNo, don't bother. If it was answered, that's the point. Keep it simple.
- Daniel Okafor NoneUnderstood. And on the finance side, there's nothing overdue. Your contracted figure is fifty-one thousand pounds a year, and the invoices match it, so all tidy.
- Stuart Kenyon NoneGood. Our finance lot would've said if not. They're not shy.
- Daniel Okafor NoneThat's the best kind. So, the renewal. Your contract runs to 30 Nov 2026, and the renewal date itself is 1 Dec 2026. That's a few months off, so nothing's needed from you today. I'll write to you well ahead of it with the details and we can talk it through then.
- Stuart Kenyon NoneWill you tell me what it's going to cost before I'm asked to sign?
- Daniel Okafor NoneAbsolutely. You'll have it in writing and we'll go through it together. Tom looks after the commercial side, so I'll make sure he's in that conversation as well, and I won't guess at anything before then.
- Stuart Kenyon NoneRight. And I'll want to hear from the team that it's still earning its keep before I put my name to anything.
- Daniel Okafor NoneThat's fair, and it's why I'd like to speak to planning. If they say it's useful, it makes your decision much easier, one way or the other.
- Stuart Kenyon NoneGood. Anything else? I need to get my coat.
- Daniel Okafor NoneOnly that I'll send you a short note after this: the planning session dates and the usage summary, one page. Nothing long, I know you don't like reading proposals.
- Stuart Kenyon NoneYou know me too well. Thanks, Daniel.
- Daniel Okafor NoneThank you for your time, Stuart. Good luck with the audit, and with the machines. Best wishes.
- Stuart Kenyon NoneCheers. Bye now.
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