Brannock Medical Supplies / B-Brain – Renewal
Callcompleted
Brannock Medical Supplies: documents · 2026-03-27 15:30
Andrew Pickering finds the £48,500 Growth renewal reasonable and the same as before. He is content in principle but will not sign until he sees a revised form with the term stated clearly.
What was said
What this says
Current to 11 Oct 26Andrew Pickering finds the £48,500 Growth renewal reasonable and the same as before. He is content in principle but will not sign until he sees a revised form with the term stated clearly.
What happened: Andrew Pickering, Helen Varley and Paula Rennie joined Priya Raman and Marcus Bell. Andrew called the £48,500 Growth figure for forty users reasonable and unchanged.
Customer view: His concerns are terms rather than price: service levels as today, a named person if the account manager changes, and the term stated clearly. Paula asked for the purchase order number on the invoice and when it will be raised.
Commercial: Andrew is content in principle but did not sign. Priya is targeting 16 Apr 2026 and the current term ends 30 Apr 2026.
Watch: Signature is not shown in this call. Andrew said Priya need not chase him, but he expects she will.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Priya Raman to reissue the order form with the twelve month term and dates explicit, and send the covering email naming her and Marcus.
- Paula Rennie to send the purchase order number to Priya so it appears on the invoice.
- Marcus Bell to send Andrew the one-pager.
Risks
Current to 9 Oct 26- The renewal is unsigned and depends on Andrew approving the revised form.
- The current term ends 30 Apr 2026, so slippage past 16 Apr 2026 narrows the margin.
Opportunities
Current to 9 Oct 26- Helen Varley reports three more account managers using the brain, which supports the value case.