Brannock Medical Supplies / B-Brain – Check In
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Brannock Medical Supplies: documents · 2024-12-16 12:45
Helen Varley heard that about eight people a day use 40 seats and that a delivery-data mismatch ticket is resolved but unexplained. She wants adoption fixed and a value case before Andrew raises the spring renewal.
What was said
What this says
Current to 11 Oct 26Helen Varley heard that about eight people a day use 40 seats and that a delivery-data mismatch ticket is resolved but unexplained. She wants adoption fixed and a value case before Andrew raises the spring renewal.
What happened: Marcus Bell showed a flat quarter, with about eight people a day on 40 seats and a few people asking most questions. Two tickets came in during the month, one high priority about delivery queries not matching.
Customer view: Helen said this was the second time something like this had come up. She is unhappy about account managers quoting an out-of-date delivery status to a trust, and wants to fix low adoption before Andrew asks.
Commercial: The account is at £46,300 a year, and the term ends 30 Apr 2025 and renews on 1 May 2025. Marcus promised a value case with usage up front, and Helen wants to see it before Andrew does.
Watch: The cause of the data mismatch is not known and no date for a permanent change was given. A few heavy askers make the usage figures fragile.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell sends Helen a note with usage, the refresh detail by trust and a few January dates.
- Helen Varley sends Marcus the names of account managers keen to join a 30 minute session in January.
- B-Brain's account executive leads the commercial side and Marcus has the value case ready ahead of the spring renewal.
Risks
Current to 9 Oct 26- Usage is about a fifth of the 40 seats, which Andrew is expected to question at the spring renewal.
- A second data mismatch has no known cause and no date for a permanent fix, which hurts trust with the account managers.
- A few people ask a large share of the questions, so usage dips if one of them is away.
Opportunities
Current to 9 Oct 26- A January session for account managers who have not yet used the brain could widen use across the 40 seats.
- A value case with usage up front, seen by Helen before Andrew, can support the renewal conversation.