Corriemoor Foods / BB-Demo – Check In
Callcompleted
Corriemoor Foods: documents · 2024-01-02 16:30
Sarah Hollis told Daniel Okafor on 2 Jan 2024 that adoption has been slower than hoped, with most account managers still switching between systems. Data and search are fine. Daniel agreed to arrange an all-hands training session.
What was said
What this says
Current to 11 Oct 26Sarah Hollis told Daniel Okafor on 2 Jan 2024 that adoption has been slower than hoped, with most account managers still switching between systems. Data and search are fine. Daniel agreed to arrange an all-hands training session.
What happened: Daniel Okafor checked in on adoption since go-live. Sarah Hollis said only a couple of people use the brain regularly and most have not changed their workflow.
Customer view: Sarah put it down to habit and visibility, not product quality. She said the data is clean and the search is fast.
Commercial: Low adoption is a value risk ahead of renewal, because usage that is not routine is hard to defend. The one-hour all-hands session is the agreed remedy.
Watch: Daniel promised dates within the next week. The evidence does not show whether that happened.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Daniel Okafor to send Sarah Hollis dates for a one-hour all-hands training call within a week of 2 Jan 2024.
Risks
Current to 9 Oct 26- Most account managers have not made the brain part of their routine, which weakens the value case at renewal.
- The training dates were promised within a week and the evidence does not show they were sent.
Opportunities
Current to 9 Oct 26- An all-hands training session with real Corriemoor use cases could widen regular use across the account managers.
Transcript
Daniel Okafor NoneSarah, thanks for making time. How are you doing?
Sarah Hollis NoneGood, yeah, good. Happy new year.- Daniel Okafor NoneAnd you. So I wanted to check in on how the team's getting on with the brain. How's adoption been since we went live?
- Sarah Hollis NoneHonestly, slower than we'd hoped. A couple of people use it regularly, but a lot of the account managers are still jumping between systems out of habit. They know it's there but it's not part of the routine yet.
- Daniel Okafor NoneOK, that's useful to know. Who's finding real value in it at the moment?
- Sarah Hollis NoneA couple of the team, actually, they're getting good use from the search. But most people haven't really changed their workflow.
- Daniel Okafor NoneSo it sounds like the product's working fine, but adoption's a habit thing?
- Sarah Hollis NoneYeah, I think so. We'd like them to use it more, but it's just visibility, isn't it. They don't think about it.
- Daniel Okafor NoneWhat if we did a proper all-hands training session? Just an hour, show them how much time they could save, walk through some real use cases from your business?
- Sarah Hollis NoneThat might help, yeah. I reckon people would engage if they actually saw it in action.
- Daniel Okafor NoneLet's sort that. I'll come back to you in the next week or so with some dates. We could do it here or on a call, whatever suits.
- Sarah Hollis NoneOn a call is fine, easier for everyone.
- Daniel Okafor NonePerfect. And outside of adoption, is everything else running smoothly? Any issues with data, speed, anything like that?
- Sarah Hollis NoneNo, no issues. The data's clean and the search is fast.
- Daniel Okafor NoneGreat. So just to close the loop, I'll get you those training dates and we'll get the team aligned. I'll be back to you by next week, yeah?
- Sarah Hollis NoneSounds good, Daniel. Thanks.
- Daniel Okafor NoneBest wishes, Sarah.