What was said
What this says
Current to 11 Oct 26Corriemoor Foods' operations and COO leads accepted the proposal scope on 15 Jun 2023 and asked whether four weeks was firm. Nell Ashcombe called it a commitment and said an order form and MSA would follow that day.
What happened: Nell Ashcombe walked Sarah Hollis and Elliot Allott through the proposal on 15 Jun 2023. They asked about timeline, fees, support and training, then agreed to move forward.
Customer view: Elliot confirmed the scope looked right and pressed on whether four weeks was a hard deadline. Sarah accepted the support terms as fine for them.
Commercial: The scope matches the Starter tier in the brief: fifteen users, four connectors, a six-monthly check-in. The quoted first-year amount carries fifteen per cent off list for the first term, and Nell said standard price would apply from year two.
Watch: B-Brain has committed to four weeks from kickoff to handoff. The discount ending at renewal should be repeated early so it does not surprise them later.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Nell Ashcombe to send the order form and master service agreement the same day.
- Corriemoor Foods to have its legal team review the paperwork and sign back before kickoff is scheduled.
Risks
Current to 9 Oct 26- The four-week delivery is stated as a commitment, so any slip on B-Brain's side is a credibility problem from the start.
- The first-term discount ends at renewal, so the price step at year two needs to be explained early.
Opportunities
Current to 9 Oct 26- Extra hands-on training sessions beyond the included first one were offered as a later paid option.
- Add-ons such as more users or connectors can be raised later under the contract.