Veldmaat Payments / BB-Demo – Check In
Callcompleted
Veldmaat Payments: documents · 2026-04-23 10:45
Check-in on 23 Apr 2026. Joost Verbeek says the service is going better than he expected, refreshes are quiet and usage has grown. He asked about dashboards for his managing director. One ticket waits on Veldmaat.
What was said
What this says
Current to 10 Oct 26Check-in on 23 Apr 2026. Joost Verbeek says the service is going better than he expected, refreshes are quiet and usage has grown. He asked about dashboards for his managing director. One ticket waits on Veldmaat.
What happened: Joost opened by saying the first weeks since go-live went better than he expected. He judges the refresh by how quiet Sanne's channel is.
Customer view: usage has widened to more account managers and a merchant risk colleague who built a payout dispute list in a minute instead of an afternoon. He wants the merchant risk team pulled in, not pushed.
Commercial: Veldmaat has forty licensed users and uses only part of them. Joost asked about dashboards for his managing director, and Elena confirmed the Growth tier includes the dashboards builder.
Watch: the open ticket on a missing merchant field is waiting on Veldmaat's platform team, and Joost owned that on the call.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Elena to send two training proposals for merchant risk in writing with times.
- Hannah to run a short dashboards session for Joost and Sanne on the merchant data.
- Veldmaat's platform team to confirm where the missing merchant field lives, chased by Joost this week.
Risks
Current to 9 Oct 26- The open ticket on the missing merchant field depends on Veldmaat's platform team confirming where it lives.
- Value for the managing director is not yet shown in a picture, so the sponsor case rests on Joost.
Opportunities
Current to 9 Oct 26- Merchant risk team training could lift use of the forty licensed users, starting with the three who already tried it.
- A dashboards session gives Joost an answer for his managing director using the Growth tier dashboards builder.
Transcript
Elena Novak NoneGood morning, Joost. Thank you for making the time. The agenda I sent has three points: how the first weeks since go-live went, the open ticket, and what you need from us before the next quarterly review.
Joost Verbeek NoneGood morning, Elena. Yes, I have it. Straight to it, I think. Short version: it is going better than I expected. To be honest, I did not expect to say that two months ago.- Elena Novak NoneI am glad to hear it. Can you say what has changed for you?
- Joost Verbeek NoneThe mornings. Sanne has not raised a refresh miss since go-live. I check her channel, it is quiet. When she is quiet I know it is working.
- Elena Novak NoneThat is consistent with what we see. To confirm, every business morning since go-live has completed before 07:00.
- Joost Verbeek NoneGood. And people use it now. Femke told her colleagues, and the colleagues asked for logins. Last month it was perhaps three or four people. Now I see more than five on a normal day.
- Elena Novak NoneYes, that matches the usage. It has risen steadily. Who are the new people?
- Joost Verbeek NoneTwo more account managers, and someone from merchant risk who tried it on a case last week. She asked it which merchants had payout disputes and a status change. She had the list in a minute. Before, she built it in a spreadsheet over an afternoon.
- Elena Novak NoneThat is a good example. May I use it, without naming the person, in the next review?
- Joost Verbeek NoneYes. Without name.
- Elena Novak NonePoint two. There is one open ticket, the missing merchant field that Sanne raised. Hannah looked at it. As I understand, the source does not expose it and she is waiting for your team to confirm where it lives.
- Joost Verbeek NoneYes. That is on us. Sanne has the question with our platform team. I will chase them this week. It should not wait on you.
- Elena Novak NoneThank you. I will note it as waiting on Veldmaat, so the record is accurate.
- Joost Verbeek NonePlease. I prefer an honest record. When we were late I wanted it written down, and now when we are late it should be written down too.
- Elena Novak NoneI appreciate that.
- Elena Novak NonePoint three. Before the quarterly review. You have forty licensed users and use only a part of them. I would like to ask whether the merchant risk team plans to join in numbers, and whether you want training for them. We can ask Yusuf to run it, as he did with Femke.
- Joost Verbeek NoneYes. I think yes. Not all of the team at once. First the three who already tried it. Then the others, if they find it useful. I want them to be pulled, not pushed.
- Elena Novak NoneUnderstood. I will propose two sessions and send you times in writing.
- Joost Verbeek NoneAnd something for you, since you ask what we need. Dashboards. Our managing director likes a picture, not a chat. Is that in what we have?
- Elena Novak NoneYes. The Growth tier includes the dashboards builder. I will ask Hannah to show you and Sanne how to build one on the merchant data. It is also something we can review at the quarterly review.
- Joost Verbeek NoneGood. Then I will have an answer for him.
- Elena Novak NoneSo, to confirm actions. One, Veldmaat: the field question from your platform team. Two, Elena: two training proposals for merchant risk, in writing. Three, Hannah: a short dashboards session for you and Sanne. Is that right?
- Joost Verbeek NoneThat is right. Thank you, Elena. It was a good call.
- Elena Novak NoneThank you, Joost. Kind regards, Elena.