Daniel Okafor

Daniel Okafor is a London Customer Success Manager with 113 calls attended and 111 email threads. Fenmoor Specialty Underwriting dominates his book, where value, freshness and new lines are live, alongside the Dunholm renewal and the Lornefield win-back.

Role: Daniel is a Customer Success Manager in London, reporting to Sofia Marchetti, and has been at BB-Demo since 6 Mar 2023. He is the day-to-day contact for adoption, QBRs and renewal conversations on his accounts.

Book: Fenmoor Specialty Underwriting has by far the most activity at 77, then Lornefield Pensions Administration at 46 and Dunholm Precision at 25. Smaller accounts include Corriemoor Foods and Brindlecote Insurance Brokers.

Evidence: HR and the counts show 113 calls attended, 111 email threads and 0 tickets assigned. The 20 reads are mostly renewal, value and freshness conversations.

Now: At Fenmoor he is rebuilding trust after refresh problems, with new lines opening an upsell. Dunholm's Growth renewal on 30 Nov 2026 and the Lornefield win-back also need his follow-up.

AI · claude-sonnet-5-5 · 11 Oct 2026