Sofia Marchetti

Sofia Marchetti

Staff

Head of Customer Success · customer_success · reports to Nell Ashcombe

Head of Customer Success in London since 7 Oct 2024. Her recorded activity is mostly email: 12 threads, covering event invitations and, on 22 Jul 2026, refresh failure notices across five accounts. One call attended, no tickets assigned.

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Current to 11 Oct 26

Head of Customer Success in London since 7 Oct 2024. Her recorded activity is mostly email: 12 threads, covering event invitations and, on 22 Jul 2026, refresh failure notices across five accounts. One call attended, no tickets assigned.

Role: Sofia Marchetti is Head of Customer Success, based in London and reporting to Nell Ashcombe. She joined on 7 Oct 2024.

Book: Her activity spans five organisations, most on Brackwell Freight Ltd (5) and Fenmoor Specialty Underwriting (4). Hollins Tarrant (2), Veldmaat Payments (1) and Lornefield Pensions Administration (1) follow.

Evidence: The counts show 12 email threads, one call attended, no recorded calls and no tickets assigned. Most threads are invitations to webinars and Customer Day, plus the refresh failure notices.

Now: She wrote to four accounts on 22 Jul 2026 about the nightly refresh failure. She also owns the outage ticket review for Brackwell, whose Finance Director is questioning value ahead of renewal.

AI · claude-sonnet-5-5 · 11 Oct 2026

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On record

Updated 9 Oct 26
Organisations0
Calls2
Email threads57
Deals0
Documents0
Events13
Computedmade from

Calls

Not yet analysedNo calls in the last four weeks.
Callsmade from

Time off

FromToTypeDaysStatus
2 Dec 20264 Dec 2026holiday3booked
9 Nov 202613 Nov 2026holiday5booked
25 Sep 20261 Oct 2026holiday5taken
10 Aug 202617 Aug 2026holiday6taken
30 Jul 202630 Jul 2026holiday1taken
13 Apr 202615 Apr 2026holiday3taken
15 Dec 202515 Dec 2025holiday1taken
10 Dec 202512 Dec 2025holiday3taken
8 Oct 202514 Oct 2025holiday5taken
4 Aug 202515 Aug 2025holiday10taken
24 Feb 202525 Feb 2025holiday2taken
27 Jan 202529 Jan 2025holiday3taken
27 Dec 202431 Dec 2024sick3taken
16 Dec 202417 Dec 2024sick2taken
1 Dec 20243 Dec 2024holiday2taken
11 Nov 202412 Nov 2024holiday2taken
28 Oct 202429 Oct 2024sick2taken
HRmade from

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People at customers290
B-Brain staff40
Calls784
Email threads1,169
Support tickets449
Documents477
Deals117
Invoices101
Events49
News items56

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