Brackwell Freight Ltd / B-Brain – Renewal

The Growth renewal on 1 Dec 2026 is 53 days away at £50,000 against £44,000 contracted. Usage is falling, the champion has left, and Finance Director Gareth Whitlam has a brief to cut software spend. This call has to give him a value case he can check.

Context: This call follows the 12 Oct 2026 renewal call with Tom Ashdown, which has not yet been held. Its outcome will shape this one. The records do not show whether the usage report and price build due by 9 Oct 2026 were sent.

Approach: Sofia Marchetti should give a straight account of the July 2026 refresh failures and response times, and own the adoption gap Gareth raised on 8 Sep 2026. Marcus Bell should then walk through usage by person and team, the connector check and the fall in records indexed. Leave price to Tom.

Watch for: Gareth may refuse the 13.6% rise or move to downsize, since the Growth order form credits availability only, not freshness. Aisha Rahman is the only active admin and asked for admin help. Treat her as the route to depot adoption, not as the whole value case.

AI · claude-opus-5-5 · 11 Oct 2026