What it says
What this says
Current to 11 Oct 26Proposal from B-Brain for the Starter tier: £22,000 licence in year one, £6,000 implementation, £28,000 total, then £22,000 per year. The customer signature line is blank. It states no availability, P1 response time or refresh commitment.
What it is: a proposal dated 6 Nov 2023 from Tom Ashdown, Account Executive, offering Starter for one team. It covers up to 15 users, up to 4 systems, pages, chat and search, and a six-monthly check-in.
Commits: the pricing table gives "Starter licence (year one)" at £22,000 and implementation at £6,000, total £28,000. "From year two: £22,000 per year, renewed each anniversary." Go-live is "when all connectors are live and verified".
Unusual: the Starter list price in the company price book is £19,500 under v1, and this proposal shows £22,000. The document does not explain the difference and states no discount.
Not settled: the customer signature line is blank, so this is an open proposal, not executed paper, despite the stored status final. It sets no service levels, service credits, payment terms or connector delivery dates.
As found in this document
Current to 9 Oct 26- Price£22,000Source: object_read:doc_070_002
- Starter licence (year one)£22,000Source: object_read:doc_070_002
- Implementation£6,000Source: object_read:doc_070_002
- Total£28,000Source: object_read:doc_070_002
- From year two£22,000 per year, renewed each anniversary£22,000 per year, renewed each anniversary · Source: object_read:doc_070_002
- Implementation durationFour weeks of setup and trainingSource: object_read:doc_070_002
- Go-livewhen all connectors are live and verifiedwhen all connectors are live and verified · Source: object_read:doc_070_002
The document
Body
Unusual terms
Current to 9 Oct 26- Licence price differs from v1 Starter list of £19,500
- Customer signature line blank