Rookhaven Asset Management - Security Questionnaire
Documentfinal Rookhaven Asset Management: documents · security_questionnaire · final · 2026-08-01
Final security questionnaire from Theo Gallagher for Rookhaven's Enterprise evaluation, dated 1 Aug 2026. It is not a contract: it states no availability figure, P1 response time or price, and leaves three answers to confirm.
What it says
What this says
Current to 11 Oct 26Final security questionnaire from Theo Gallagher for Rookhaven's Enterprise evaluation, dated 1 Aug 2026. It is not a contract: it states no availability figure, P1 response time or price, and leaves three answers to confirm.
What it is: a pre-sale security questionnaire for the Enterprise tier, prepared by Theo Gallagher with Tom Ashdown named as account owner. It says "This questionnaire reflects what we can state today. It is not a contract."
Commits: nothing binding. It points to the order form for the availability figure and first-response time, and restates that nightly refresh is complete by 07:00 customer local time on business days.
Unusual: no non-standard terms. SSO, SCIM, residency, Premium support and Sandbox are marked as options, in place only if contracted.
Not settled: access for B-Brain staff, certification evidence and the exit plan are all marked To confirm. The region choice is open with Tom, and no contracted terms appear.
As found in this document
Current to 9 Oct 26- Nightly refreshNightly refresh is complete by 07:00 customer local time on business days.Nightly refresh is complete by 07:00 customer local time on business days. · Source: object_read:doc_040_001
- Service credits (Enterprise)For Enterprise, service credits apply to availability and to data freshness.For Enterprise, service credits apply to availability and to data freshness. · Source: object_read:doc_040_001
- Availability and P1 responseThe exact figure is set out in the order form.The exact figure is set out in the order form. · Source: object_read:doc_040_001