Copperwick Logistics - Master Services Agreement v2
Documentdraft Copperwick Logistics: documents · contract · draft · 2026-04-20
Unsigned draft MSA dated 20 Apr 2026 for the Growth tier: £50,000 annual subscription plus £12,000 one-off implementation, term 1 Jun 2026 to 31 May 2027. Availability 99.5%, P1 first response 1 business hour, payable within 30 days.
What it says
What this says
Current to 11 Oct 26Unsigned draft MSA dated 20 Apr 2026 for the Growth tier: £50,000 annual subscription plus £12,000 one-off implementation, term 1 Jun 2026 to 31 May 2027. Availability 99.5%, P1 first response 1 business hour, payable within 30 days.
What it is: a draft contract marked "DRAFT. Not for signature.", prepared by Jordan Pike for Copperwick Logistics. It sets out the Growth subscription, implementation, term, billing and service levels.
Commits: availability of 99.5%, "Priority-one first response" of 1 business hour, and a service credit of "10% of one month's fee" for a missed availability month. Total first-term value is stated as £62,000.
Unusual: credits cover availability only, and a stale refresh "does not attract a credit". The refresh commitment is worded loosely, with no clock time. Nothing commits either party to a renewal price.
Not settled: governing law, customer legal entity and billing contact, customer comments on the service level schedule, and the signatories are all open. The text does not show that an executed copy exists, so this should not be read as the contracted position.
As found in this document
Current to 9 Oct 26- Date end31 May 2027Source: object_read:doc_030_004
- Date start1 Jun 2026Source: object_read:doc_030_004
- Price£50,000Source: object_read:doc_030_004
- Availability99.5%Source: object_read:doc_030_004
- Priority-one first response1 business hourSource: object_read:doc_030_004
- Nightly data refreshThe standard Growth refresh, complete before the customer's business dayThe standard Growth refresh, complete before the customer's business day · Source: object_read:doc_030_004
- Service credit10% of one month's fee for a month in which the availability commitment is missed10% of one month's fee for a month in which the availability commitment is missed · Source: object_read:doc_030_004
- Subscription fee£50,000, billed annually, in advance£50,000, billed annually, in advance · Source: object_read:doc_030_004
- Implementation fee£12,000, one-off, fixed feeSource: object_read:doc_030_004
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_030_004
- Term1 Jun 2026 to 31 May 2027Source: object_read:doc_030_004
The document
Body
Unusual terms
Current to 9 Oct 26- Service credit for availability only
- No credit for a late or stale refresh
- Refresh deadline has no clock time
- No renewal price committed