Copperwick Logistics - Security Questionnaire
Documentfinal Copperwick Logistics: documents · security_questionnaire · final · 2026-03-08
Final security questionnaire completed by Hannah Lowe on 8 Mar 2026 for the Growth tier. It states no availability percentage, response time or price. SSO and automated provisioning are Enterprise features, and data residency is an add-on.
What it says
What this says
Current to 11 Oct 26Final security questionnaire completed by Hannah Lowe on 8 Mar 2026 for the Growth tier. It states no availability percentage, response time or price. SSO and automated provisioning are Enterprise features, and data residency is an add-on.
What it is: a completed security questionnaire for the Growth tier, written by Hannah Lowe, Solutions Engineer, for a freight brokerage in Chicago. It states that "For Growth, this questionnaire is the review."
Commits: the brain runs inside the customer's own Snowflake account, data is not pooled for shared models, and incidents are notified "without undue delay". Refresh is nightly on business days for every tier.
Unusual: nothing off standard terms. Availability and first response are given only as "standard Growth" levels, with no figures. SSO and provisioning are excluded, and residency is an add-on that is "not assumed here".
Not settled: certifications and independent audit reports are not claimed. The document is not a contract and states no price, dates for renewal or connector delivery dates.
As found in this document
Current to 9 Oct 26- Data locationInside Copperwick's own Snowflake account. B-Brain does not host a separate copy of your data.Inside Copperwick's own Snowflake account. B-Brain does not host a separate copy of your data. · Source: object_read:doc_030_001
- AvailabilityThe standard Growth availability level, with service credits for availability only.The standard Growth availability level, with service credits for availability only. · Source: object_read:doc_030_001
- Top-priority incident responseAt the standard Growth first-response time for a top-priority incident.At the standard Growth first-response time for a top-priority incident. · Source: object_read:doc_030_001
- Data refreshNightly, complete by early morning customer local time on business days, for every tier.Nightly, complete by early morning customer local time on business days, for every tier. · Source: object_read:doc_030_001
- Security incident noticeWe will notify your named contacts without undue delayWe will notify your named contacts without undue delay · Source: object_read:doc_030_001
The document
Body
Unusual terms
Current to 9 Oct 26- Questionnaire is the security review for Growth
- SSO and provisioning excluded from Growth
- Data residency only as an add-on