Hollowmere Care Group - QBR
Documentfinal Hollowmere Care Group: documents · qbr_deck · final · 2026-09-28
A B-Brain quarterly business review deck for an Enterprise customer, prepared 28 Sep 2026 by Hollie Grieve. It reports £120,500 contracted annual recurring revenue, 170 licensed users and a contract end of 31 Mar 2027. It is a review, not a contract.
What it says
What this says
Current to 11 Oct 26A B-Brain quarterly business review deck for an Enterprise customer, prepared 28 Sep 2026 by Hollie Grieve. It reports £120,500 contracted annual recurring revenue, 170 licensed users and a contract end of 31 Mar 2027. It is a review, not a contract.
What it is: a customer-facing QBR deck from Hollie Grieve, Customer Success Manager, with Matteo Ricci named as account owner. It states "Customer since 1 Apr 2026, Enterprise tier."
Commits: it sets no service terms of its own. It restates the Enterprise first-response level and the 07:00 nightly refresh as an expectation, and lists next-quarter actions for Hollie and Matteo.
Unusual: adoption is described only as "a fraction of the licensed users", with no figures. The deck flags reliance on a small number of heavy users and the risk of a silent connector break.
Not settled: it gives no ticket response times, no usage counts and no value measures. The £120,500 figure is the deck's own statement of contracted revenue and should be checked against the executed order form. Renewal is described only as "some months away".
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_023_009
- Date start1 Apr 2026Source: object_read:doc_023_009
- Nightly refreshexpected to complete by 07:00 on business daysexpected to complete by 07:00 on business days · Source: object_read:doc_023_009
- High priority ticketshandled under the Enterprise service level for first responsehandled under the Enterprise service level for first response · Source: object_read:doc_023_009
- Contract end31 Mar 2027Source: object_read:doc_023_009