Hollowmere Care Group - Master Services Agreement v2
Documentdraft Hollowmere Care Group: documents · contract · draft · 2026-03-13
Unsigned draft MSA dated 13 Mar 2026 for the Enterprise tier, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, total contract value £150,500. Not binding until signed by both parties.
What it says
What this says
Current to 11 Oct 26Unsigned draft MSA dated 13 Mar 2026 for the Enterprise tier, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, total contract value £150,500. Not binding until signed by both parties.
What it is: a B-Brain draft prepared for Hollowmere Care Group's review. It says "Not binding until signed by both parties" and both signature dates read "Not yet signed".
Commits: Enterprise subscription at £125,000 less 10% to £112,500, plus two lots of additional users at £8,000. Recurring fees are £120,500 a year, invoiced quarterly, with a £30,000 one-off implementation fee.
Unusual: the first-term discount ends at renewal. Credits cover "Availability and data freshness" at 10% of one month's fee per breach month. Connector dates are not fixed: they "will be agreed in writing with engineering before they are committed".
Not settled: the connector list, the data protection wording and the customer signatory are all open. The evidence does not show whether an executed copy exists, and the term has already started by the as-of date, so the executed order form should be checked.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_023_004
- Date start1 Apr 2026Source: object_read:doc_023_004
- Price£150,500Source: object_read:doc_023_004
- Availability99.9%Source: object_read:doc_023_004
- P1 first response0.5 hoursSource: object_read:doc_023_004
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_023_004
- Credit basisAvailability and data freshnessSource: object_read:doc_023_004
- Annual recurring fees£120,500 (the subscription and the additional users)£120,500 (the subscription and the additional users) · Source: object_read:doc_023_004
- One-off implementation fee£30,000Source: object_read:doc_023_004
- Total contract value£150,500Source: object_read:doc_023_004
- BillingRecurring fees are invoiced quarterly. Payment terms are 30 days from invoice.Recurring fees are invoiced quarterly. Payment terms are 30 days from invoice. · Source: object_read:doc_023_004
- Connector go-live dateswill be agreed in writing with engineering before they are committedwill be agreed in writing with engineering before they are committed · Source: object_read:doc_023_004
The document
Body
Unusual terms
Current to 9 Oct 26- 10% first-term discount on subscription line, ends at renewal
- Service credit covers data freshness as well as availability
- Quarterly invoicing of recurring fees
- Connector dates not yet committed