Hollowmere Care Group - Security Questionnaire
Documentfinal Hollowmere Care Group: documents · security_questionnaire · final · 2026-02-25
B-Brain's final answers to Hollowmere Care Group's security review, dated 25 Feb 2026, for the Enterprise tier. It states no availability percentage, P1 response time or price. Two open points remain on retention and commissioner wording.
What it says
What this says
Current to 11 Oct 26B-Brain's final answers to Hollowmere Care Group's security review, dated 25 Feb 2026, for the Enterprise tier. It states no availability percentage, P1 response time or price. Two open points remain on retention and commissioner wording.
What it is: a security questionnaire prepared by Theo Gallagher, Solutions Engineer, for Hollowmere Care Group in Leeds. It covers hosting, access control, special category data, resilience and exit.
Commits: it says "The Enterprise availability service level applies, with service credits for availability and for data freshness." It also says "A nightly refresh completes before the start of your business day on business days." No figures are stated.
Unusual: it recommends "excluding clinical notes unless there is a stated need", which matters for a care operator. Residency can be fixed only through a dedicated add-on, otherwise the Snowflake account region decides.
Not settled: final retention settings for care-related sources and any regulator-specific wording from commissioners are still open. The document is not a contract, and the evidence does not show whether an order form followed.
As found in this document
Current to 9 Oct 26- AvailabilityThe Enterprise availability service level applies, with service credits for availability and for data freshness.The Enterprise availability service level applies, with service credits for availability and for data freshness. · Source: object_read:doc_023_002
- RefreshA nightly refresh completes before the start of your business day on business days.A nightly refresh completes before the start of your business day on business days. · Source: object_read:doc_023_002
- Severe issue responseThe Enterprise first-response commitment for the most severe tickets applies.The Enterprise first-response commitment for the most severe tickets applies. · Source: object_read:doc_023_002
The document
Body
Unusual terms
Current to 9 Oct 26- Clinical notes recommended for exclusion
- Residency fixed only via add-on