What it says
What this says
Current to 11 Oct 26Executed Starter order form between B-Brain Limited and Wrenfield Property Management: £22,000 annual subscription plus £6,000 one-off implementation, £28,000 total contract value. Availability 99.5% uptime per month, P1 response 4 business hours. Term 1 Mar 2026 to 28 Feb 2027.
What it is: an order form under B-Brain's Master Services Agreement and Data Processing Agreement, both executed on 13 Feb 2026. It orders Company Brain Starter and a four-week Starter implementation with up to 4 connectors.
Commits: "Availability: 99.5% uptime per month", "P1 response time: 4 business hours" and a service credit of "5% of one month's fee (availability breaches)". The subscription is "payable upfront" and implementation "within 30 days of the commencement date".
Unusual: nothing off the standard Starter terms. The £22,000 subscription matches the v2 list price for Starter, and no discount is stated.
Not settled: the customer signatory's name is blank, only the title "Authorised Signatory" appears, and the signature lines are unfilled in the text. The form states no renewal notice period or auto-renewal, and no connector go-live dates.
As found in this document
Current to 9 Oct 26- Date end28 Feb 2027Source: object_read:doc_021_006
- Date signed13 Feb 2026Source: object_read:doc_021_006
- Date start1 Mar 2026Source: object_read:doc_021_006
- Price£22,000Source: object_read:doc_021_006
- Availability99.5% uptime per monthSource: object_read:doc_021_006
- P1 response time4 business hoursSource: object_read:doc_021_006
- Service credit5% of one month's fee (availability breaches)5% of one month's fee (availability breaches) · Source: object_read:doc_021_006
- Nightly data refreshby 07:00 UK local time on business daysby 07:00 UK local time on business days · Source: object_read:doc_021_006
- Annual subscription£22,000, payable upfrontSource: object_read:doc_021_006
- Implementation£6,000, payable within 30 days of the commencement date£6,000, payable within 30 days of the commencement date · Source: object_read:doc_021_006
- Total contract value£28,000Source: object_read:doc_021_006
- ConnectorsUp to 4 data connectorsSource: object_read:doc_021_006