What it says
What this says
Current to 11 Oct 26Final QBR deck by Marcus Bell for a Growth tier customer. It states contracted annual recurring revenue of £48,500, a term to 30 Apr 2027 and 40 licensed users. Usage is slightly down and concentrated in a few people, and there is no active account executive.
What it is: a customer-facing QBR deck prepared by Marcus Bell, Customer Success Manager, dated 17 Sep 2026 and marked Final. It is a review, not a contract.
States: "Contracted annual recurring revenue: £48,500" and "Current term runs to 30 Apr 2027". It also says invoices are up to date, no tickets were raised in the last month and Growth tier service levels have been met.
Risk: usage is "concentrated in a handful of people" and active users dipped against the previous quarter. The deck notes "no active account executive at B-Brain", so commercial ownership of the renewal is open.
Not settled: the usage appendix is referred to but not included, so question and record counts are not shown. The deck gives no renewal price, and the order form signed on 16 Apr 2026 is cited but not reproduced, so its terms cannot be checked here.
As found in this document
Current to 9 Oct 26- Date end30 Apr 2027Source: object_read:doc_016_022
- Date renewal30 Apr 2027Source: object_read:doc_016_022
- Service levelsService levels for the Growth tier have been met.Service levels for the Growth tier have been met. · Source: object_read:doc_016_022
- Current termCurrent term runs to 30 Apr 2027.Current term runs to 30 Apr 2027. · Source: object_read:doc_016_022
The document
Body
Unusual terms
Current to 9 Oct 26- No active account executive at B-Brain