What it says
What this says
Current to 11 Oct 26Executed order form renewing the Growth subscription for 1 May 2026 to 30 Apr 2027. Availability 99.5%, P1 first response 1 business hour, £48,500 per year contracted across two lines, billed annually in advance on 30-day terms.
What it is: an executed order form under the Master Subscription Agreement, signed on 16 Apr 2026 by Priya Raman for B-Brain and an authorised signatory for the customer. It renews the existing Growth subscription whose term ends on 30 Apr 2026.
Commits: Growth tier with 40 licensed users, plus an additional connectors pack of five connectors at £4,500. The text states "Annual recurring revenue (contracted)" of £48,500 and a twelve-month term with no discount.
Unusual: the service credit is worded as 10% of one month's fee for each month with an availability breach. It is availability only, and data freshness is not credited under Growth.
Not settled: the customer signatory is not named, so the evidence does not show their role. The text does not state a connector go-live date or a renewal notice period.
As found in this document
Current to 9 Oct 26- Date end30 Apr 2027Source: object_read:doc_016_021
- Date signed16 Apr 2026Source: object_read:doc_016_021
- Date start1 May 2026Source: object_read:doc_016_021
- Price£48,500Source: object_read:doc_016_021
- Availability99.5%Source: object_read:doc_016_021
- P1 first response1 business hourSource: object_read:doc_016_021
- Service credit10% of one month's fee for each month with an availability breach10% of one month's fee for each month with an availability breach · Source: object_read:doc_016_021
- Credit basisAvailability onlySource: object_read:doc_016_021
- Billing frequencyannual, in advanceSource: object_read:doc_016_021
- Payment terms30 days from the date of invoiceSource: object_read:doc_016_021
- Licensed users40Source: object_read:doc_016_021
- TermTwelve monthsSource: object_read:doc_016_021
The document
Body
Unusual terms
Current to 9 Oct 26- Additional connectors pack of five connectors at £4,500
- Service credit of 10% of one month's fee, availability only
- No discount on this term