What it says
What this says
Current to 11 Oct 26Quarterly business review deck prepared 18 Mar 2026 by Marcus Bell for a Growth tier customer. It reports usage headroom, one ticket and no overdue invoices, and sets out a renewal plan before the term ends on 30 Apr 2026. It states no availability or response-time figures.
What it is: a customer-facing QBR deck by Marcus Bell, Customer Success Manager, ahead of the term end on 30 Apr 2026. It is stored as final but is a presentation, not a contract.
Usage: "Licensed users | 40" against "Around eight on an average day", described as headroom. The deck also shows "Contracted annual recurring revenue | £48,500", a figure in this deck only, not checked here against an order form or invoices.
Service: one ticket in thirty days, none high priority, and no overdue invoices. The deck refers to Growth tier nightly refresh and availability commitments without quoting figures.
Not settled: the plan names Priya Raman for the renewal conversation and terms before 30 Apr 2026. The deck does not show the outcome, any renewal price or whether the renewal happened. It is also unclear whether Priya Raman is still the account owner.
As found in this document
Current to 9 Oct 26- Date end30 Apr 2026Source: object_read:doc_016_020
- Date renewal30 Apr 2026Source: object_read:doc_016_020