What it says
What this says
Current to 11 Oct 26Executed order form signed 18 Nov 2024 adding one five-pack of additional connectors to the Growth subscription at £4,500 a year, 0% discount. Availability 99.5%, P1 first response 1 business hour. The line ends 30 Apr 2025.
What it is: an executed order form under the existing master agreement. It adds one five-pack of additional connectors to the Growth subscription, with licensed users unchanged at 40.
Commits: £4,500 annual recurring for the line, billed annually, payment 30 days from invoice. Service levels are 99.5% availability, P1 first response 1 business hour, and a service credit of 10% of one month's fee.
Unusual: the credit is "Availability only" and not given for data freshness. The line runs 19 Nov 2024 to 30 Apr 2025, co-terminous with the subscription term, and the stated total contract value of £2,010 is lower than the annual amount.
Not settled: the document does not say whether the line was renewed or extended after 30 Apr 2025, why the total is £2,010, or who the customer signatory was beyond "Authorised signatory". It states the account's contracted annual recurring revenue as £41,800 at signing, which is not shown to be current.
As found in this document
Current to 9 Oct 26- Date end30 Apr 2025Source: object_read:doc_016_012
- Date signed18 Nov 2024Source: object_read:doc_016_012
- Date start19 Nov 2024Source: object_read:doc_016_012
- Price£4,500Source: object_read:doc_016_012
- Availability99.5%Source: object_read:doc_016_012
- P1 first response1 business hourSource: object_read:doc_016_012
- Service credit10% of one month's feeSource: object_read:doc_016_012
- Credit basisAvailability onlySource: object_read:doc_016_012
- Billing frequencyannualSource: object_read:doc_016_012
- Payment terms30 days from invoiceSource: object_read:doc_016_012
- Additional connectors, five-pack£4,500 annual recurring, 0% discount£4,500 annual recurring, 0% discount · Source: object_read:doc_016_012
- Total contract value of this order form£2,010Source: object_read:doc_016_012
The document
Body
Unusual terms
Current to 9 Oct 26- Short line ending 30 Apr 2025, co-terminous with subscription
- Total contract value £2,010 below the annual line amount of £4,500
- Service credit for availability only, not data freshness