What it says
What this says
Current to 11 Oct 26Unsigned draft MSA issued for review on 26 Mar 2024 for the Growth tier. It states 99.5% availability, a P1 first response of 1 hour (business hours) and an annual recurring charge of £41,800, with a total of £53,800 including implementation.
What it is: a draft Master Services Agreement between B-Brain and Brannock Medical Supplies of Nottingham. It states "Draft." and "Not yet signed", so it is an open item, not contracted terms.
Commits: Growth tier at £44,000 list less a 5% first-term discount, giving £41,800 a year, plus a £12,000 one-off implementation. Term runs 1 May 2024 to 30 Apr 2025, billed annually in advance, payable within 30 days.
Unusual: the 5% discount applies to the first term only. Credits are for availability only, so a freshness delay gives no credit.
Not settled: data protection wording is still under legal review, the connector list is to be confirmed, and the customer signatory is unnamed. Any executed order form would override these figures.
As found in this document
Current to 9 Oct 26- Date end30 Apr 2025Source: object_read:doc_016_004
- Date start1 May 2024Source: object_read:doc_016_004
- Price£41,800Source: object_read:doc_016_004
- Availability99.5%Source: object_read:doc_016_004
- P1 first response1 hour (business hours)Source: object_read:doc_016_004
- Service credit10% of one month's feeSource: object_read:doc_016_004
- Credit basisAvailability onlySource: object_read:doc_016_004
- Nightly refreshexpected to complete by 07:00 customer local time on business daysexpected to complete by 07:00 customer local time on business days · Source: object_read:doc_016_004
- Annual recurring charge£41,800Source: object_read:doc_016_004
- Implementation fee£12,000Source: object_read:doc_016_004
- Total contract value for the term£53,800Source: object_read:doc_016_004
- Billing frequencyAnnual, in advanceSource: object_read:doc_016_004
- Payment terms30 days from invoiceSource: object_read:doc_016_004
The document
Body
Unusual terms
Current to 9 Oct 26- 5% first-term discount
- service credit for availability only
- unsigned draft with open points