Vantrell Software - Order Form (signed)
Documentexecuted Vantrell Software: documents · order_form · executed · 2025-06-17
Executed order form dated 17 Jun 2025 for the Starter tier at £19,500 a year, billed annually in advance. It states 99.5% availability and a P1 first response of 4 business hours. The term ran 1 Jul 2025 to 30 Jun 2026.
What it says
What this says
Current to 11 Oct 26Executed order form dated 17 Jun 2025 for the Starter tier at £19,500 a year, billed annually in advance. It states 99.5% availability and a P1 first response of 4 business hours. The term ran 1 Jul 2025 to 30 Jun 2026.
What it is: an executed order form between Vantrell Software and B-Brain for Company Brain Starter, signed by B-Brain's Account Executive and Vantrell's Authorised Signatory on 17 Jun 2025. It states "This order form is executed and binding on both parties."
Commits: £19,500 Annual Recurring Fee, billed annual in advance, Net 30 days. Service levels are 99.5% availability, P1 first response of 4 business hours, and a nightly refresh by 07:00 UK time on business days.
Unusual: the header reads "Renewal Period: 2024–2025" while the term reads 1 Jul 2025-30 Jun 2026, so the label is inconsistent with the term. The service credit is 5% of one month's fee, on an availability basis only.
Not settled: the text states no renewal trigger, auto-renewal or notice period. It does not show the customer signatory's name or what happens after 30 Jun 2026, so a later document is needed to confirm the current term.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2026Source: object_read:doc_015_008
- Date signed17 Jun 2025Source: object_read:doc_015_008
- Date start1 Jul 2025Source: object_read:doc_015_008
- Price£19,500Source: object_read:doc_015_008
- Annual Recurring Fee£19,500Source: object_read:doc_015_008
- Billing FrequencyAnnual in advanceSource: object_read:doc_015_008
- Payment TermsNet 30 daysSource: object_read:doc_015_008
- Term1 Jul 2025-30 Jun 2026, twelve months1 Jul 2025-30 Jun 2026, twelve months · Source: object_read:doc_015_008
- Availability SLA99.5%Source: object_read:doc_015_008
- P1 First Response4 business hoursSource: object_read:doc_015_008
- Data RefreshNightly by 07:00 UK time (business days)Nightly by 07:00 UK time (business days) · Source: object_read:doc_015_008
- Service Credit5% of one month's fee per month of non-compliance (availability basis)5% of one month's fee per month of non-compliance (availability basis) · Source: object_read:doc_015_008
The document
Body
Unusual terms
Current to 9 Oct 26- Header renewal period 2024–2025 conflicts with stated term
- Service credit on availability basis only