Vantrell Software - Master Services Agreement (signed)
Documentexecuted Vantrell Software: documents · contract · executed · 2024-06-21
Master Services Agreement for the Starter tier from 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £19,500 a year plus a £6,000 implementation fee, Net 30 days.
What it says
What this says
Current to 11 Oct 26Master Services Agreement for the Starter tier from 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £19,500 a year plus a £6,000 implementation fee, Net 30 days.
What it is: the executed one-year MSA under which B-Brain provides the Starter tier to Vantrell Software. It is signed for B-Brain by Tom Ashdown, Account Executive; the customer signatory line shows only "Authorised Signatory" with no name.
Commits: availability of 99.5% per calendar month, P1 first response of 4 business hours, and nightly refresh by 07:00 Customer local time on business days. Service credits are 5% of one month's service fee for each month the availability commitment is missed.
Unusual: nothing off the standard Starter terms. The price is the v1 list figure of £19,500, with implementation at £6,000.
Not settled: the term ends 30 Jun 2025 and the text only says "Renewal terms and pricing will be discussed at least 90 days before expiry." It states no auto-renewal, no renewal price and no later term, so what governs the account now is not shown here.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2025Source: object_read:doc_015_004
- Date signed1 Jul 2024Source: object_read:doc_015_004
- Date start1 Jul 2024Source: object_read:doc_015_004
- Price£19,500Source: object_read:doc_015_004
- Availability99.5% per calendar month, measured across all platform components99.5% per calendar month, measured across all platform components · Source: object_read:doc_015_004
- First response timePriority 1 issues, 4 business hoursPriority 1 issues, 4 business hours · Source: object_read:doc_015_004
- Data refreshNightly completion by 07:00 Customer local time on business daysNightly completion by 07:00 Customer local time on business days · Source: object_read:doc_015_004
- Service credits5% of one month's service fee credited for each month in which the availability commitment is not met5% of one month's service fee credited for each month in which the availability commitment is not met · Source: object_read:doc_015_004
- Annual subscription£19,500 (payable in advance from 1 July 2024)£19,500 (payable in advance from 1 July 2024) · Source: object_read:doc_015_004
- Implementation fee£6,000 (due upon signature)Source: object_read:doc_015_004
- Payment termsNet 30 daysSource: object_read:doc_015_004
- Implementationwithin four weeks of contract signature, up to four data connectorswithin four weeks of contract signature, up to four data connectors · Source: object_read:doc_015_004
- Termcommences 1 July 2024 and terminates 30 June 2025commences 1 July 2024 and terminates 30 June 2025 · Source: object_read:doc_015_004
The document
Body
Unusual terms
Current to 9 Oct 26- Fixed one-year term with no stated auto-renewal
- Renewal discussion at least 90 days before expiry