Harrowden Foods - Success Plan
Documentfinal Harrowden Foods: documents · success_plan · final · 2026-04-05
A customer success plan for the Growth tier, prepared by Amara Obi on 5 Apr 2026. It sets three adoption outcomes and three phases to the term end on 4 Jan 2027. It is not a contract and states no service levels.
What it says
What this says
Current to 11 Oct 26A customer success plan for the Growth tier, prepared by Amara Obi on 5 Apr 2026. It sets three adoption outcomes and three phases to the term end on 4 Jan 2027. It is not a contract and states no service levels.
What it is: a working success plan from the Customer Success Manager, filed as final. It sets three outcomes: one view of a retailer, faster answers on service-level complaints, and wider use across the licence.
States: "Growth tier, annual recurring revenue of £50,000, with 40 licensed users." It says usage is concentrated in a small group, so the plan aims to widen access before the renewal conversation.
Commits: B-Brain to run quarterly business reviews, book the next one and build a value summary in the quarter before renewal. Lewis Kerr is named as account owner for commercial terms.
Not settled: no availability, response time, refresh or credit terms, and no order form wording. The evidence does not show whether Lewis Kerr is still employed, or that the QBR has been booked.
As found in this document
Current to 9 Oct 26- Date end4 Jan 2027Source: object_read:doc_009_010
- Date renewal4 Jan 2027Source: object_read:doc_009_010
- Date start5 Jan 2026Source: object_read:doc_009_010
- Price£50,000Source: object_read:doc_009_010
- Licensed users40 licensed usersSource: object_read:doc_009_010
- Business reviewsGrowth includes quarterly business reviewsGrowth includes quarterly business reviews · Source: object_read:doc_009_010
- Value summaryBring together a short value summary for Harrowden Foods leadershipBring together a short value summary for Harrowden Foods leadership · Source: object_read:doc_009_010
- Renewal reviewHold a review of the term, including the renewal conversation, well ahead of the contract end on 4 Jan 2027Hold a review of the term, including the renewal conversation, well ahead of the contract end on 4 Jan 2027 · Source: object_read:doc_009_010