Harrowden Foods - Master Services Agreement v2
Documentdraft Harrowden Foods: documents · contract · draft · 2025-11-25
Unsigned draft master services agreement, issued for review on 25 Nov 2025. It sets a Growth subscription at £50,000 a year, availability 99.5% and P1 first response of one business hour, plus a £12,000 one-off implementation.
What it says
What this says
Current to 11 Oct 26Unsigned draft master services agreement, issued for review on 25 Nov 2025. It sets a Growth subscription at £50,000 a year, availability 99.5% and P1 first response of one business hour, plus a £12,000 one-off implementation.
What it is: a draft master services agreement from Lewis Kerr, Account Executive, for a one-year term from 5 Jan 2026 to 4 Jan 2027. It states "This version is not binding until both parties have signed it."
Commits: £50,000 recurring subscription, billed annually in advance, with payment 30 days from invoice. The £12,000 implementation is invoiced once, and total contract value is £62,000 in the first year.
Unusual: no discount applies to either line. Service credits are for availability only, and a late refresh on its own gives no credit.
Not settled: signatures, the customer's legal entity name and invoicing contact, and which systems connect first are all open. The evidence does not show an executed copy, so contracted terms must be checked against signed paper.
As found in this document
Current to 9 Oct 26- Date end4 Jan 2027Source: object_read:doc_009_004
- Date start5 Jan 2026Source: object_read:doc_009_004
- Price£50,000Source: object_read:doc_009_004
- Subscription£50,000 recurring, annualSource: object_read:doc_009_004
- Implementation fee£12,000 one-offSource: object_read:doc_009_004
- Total contract value£62,000Source: object_read:doc_009_004
- Billing frequencyannual, in advance for the subscriptionannual, in advance for the subscription · Source: object_read:doc_009_004
- Payment terms30 days from the date of invoiceSource: object_read:doc_009_004
- Availability99.5%Source: object_read:doc_009_004
- P1 first responseOne business hourSource: object_read:doc_009_004
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_009_004
- Service credit10% of one month's fee for a month in which availability is breached10% of one month's fee for a month in which availability is breached · Source: object_read:doc_009_004
- Credit basisAvailability onlySource: object_read:doc_009_004
The document
Body
Unusual terms
Current to 9 Oct 26- no discount on either line
- no service credit for late refresh
- renewal terms left to later discussion