Ardcarne Life Assurance - Master Services Agreement v1
Documentdraft Ardcarne Life Assurance: documents · contract · draft · 2026-08-20
Unsigned draft Master Services Agreement prepared 20 Aug 2026 for Ardcarne Life Assurance, with a DORA addendum. It sets no price and does not restate service levels. Liability, governing law and exit plan are still open.
What it says
What this says
Current to 11 Oct 26Unsigned draft Master Services Agreement prepared 20 Aug 2026 for Ardcarne Life Assurance, with a DORA addendum. It sets no price and does not restate service levels. Liability, governing law and exit plan are still open.
What it is: a draft general-terms agreement, marked "Draft, for review by Ardcarne Legal and Procurement. Not executed." Commercial terms sit in an order form that is not in this document.
Commits: if signed, B-Brain would notify Ardcarne of any Incident "within twenty-four hours of B-Brain becoming aware of it", and complete two post-incident actions by the end of this calendar year, confirmed in writing with evidence.
Unusual: the post-incident actions follow the July service incident raised in the security review. The DORA addendum, the exit plan and the subcontracting notice are tailored to a regulated insurer.
Not settled: liability caps are "reserved for review by both Legal teams", governing law is "to be confirmed", and the exit plan is to be agreed before commercial terms. Ardcarne has not confirmed that twenty-four hours fits its policy, and B-Brain has not confirmed the completion date internally.
As found in this document
Current to 9 Oct 26- Incident notificationwithin twenty-four hours of B-Brain becoming aware of itwithin twenty-four hours of B-Brain becoming aware of it · Source: object_read:doc_008_007
- Post-incident actionsBoth actions are to be complete by the end of this calendar yearBoth actions are to be complete by the end of this calendar year · Source: object_read:doc_008_007
- Service levelsthose of the tier named in the order form unless the order form says otherwisethose of the tier named in the order form unless the order form says otherwise · Source: object_read:doc_008_007
The document
Body
Unusual terms
Current to 9 Oct 26- DORA addendum
- 24-hour incident notification
- post-incident actions by year end
- exit plan before commercial terms