What it says
What this says
Current to 11 Oct 26Final QBR deck dated 2 Aug 2026 by Amara Obi. Growth plan at £44,000 contracted, term ending 1 Sep 2026. Usage has fallen sharply with no tickets or overdue invoices, and the deck calls the renewal at risk. It states no availability or P1 figures.
What it is: a customer success QBR deck for the Growth plan, written by Amara Obi shortly after inheriting the account. It reads usage, tickets and payments and ends with a decision on renewing, reducing or exiting.
Commits: it binds no one. It records the plan as "Growth, annual recurring revenue (contracted) £44,000" and a term end of 1 Sep 2026, with "Standard Growth service levels apply, no breaches recorded".
Unusual: it says "The renewal is at risk" and suggests a platform move to an in-house tool, which is unconfirmed. It gives no user counts beyond forty licensed and no usage figures.
Not settled: why usage fell, whether the in-house platform is live, and whether the board still uses the output. The term end of 1 Sep 2026 is before the as-of date, and the deck does not show whether renewal happened.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2026Source: object_read:doc_007_024
- Date renewal1 Sep 2026Source: object_read:doc_007_024
- Price£44,000Source: object_read:doc_007_024
- Service levelsStandard Growth service levels apply, no breaches recordedStandard Growth service levels apply, no breaches recorded · Source: object_read:doc_007_024
- Contracted annual value£44,000 on the Growth planSource: object_read:doc_007_024
- Term end1 Sep 2026Source: object_read:doc_007_024
The document
Body
Unusual terms
Current to 9 Oct 26- Renewal flagged at risk
- Possible move to in-house platform, unconfirmed