Calderbrook Housing Group - QBR
Documentfinal Calderbrook Housing Group: documents · qbr_deck · final · 2026-01-21
Quarterly business review deck for the Growth tier account, marked Final. It reports only about five active users against 40 licensed, down by nearly half on the prior quarter, and two high-priority tickets. It frames the account as a value and adoption risk ahead of the 1 Sep 2026 term end.
What it says
What this says
Current to 11 Oct 26Quarterly business review deck for the Growth tier account, marked Final. It reports only about five active users against 40 licensed, down by nearly half on the prior quarter, and two high-priority tickets. It frames the account as a value and adoption risk ahead of the 1 Sep 2026 term end.
What it is: an internal quarterly review dated 21 Jan 2026, prepared by Elena Novak for Natalie Eze and Tom Ashdown. It is not a contract and sets no service terms.
Finding: "Of 40 licensed users, only about five were active on average over the last 30 days." Both tickets in the period were high priority, and no invoices are overdue.
Judgement: the deck reads the account as "a value and adoption risk, not a money risk", with the renewal as the engine affected. It lists five actions with owners, and the value statement is due ahead of the renewal notice.
Not settled: the deck does not say why use fell, and ticket response times are still to be checked against the Growth service level. The 1 Sep 2026 term end has passed as of 9 Oct 2026, and the evidence does not show a renewal outcome.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2026Source: object_read:doc_007_018
- Date renewal1 Sep 2026Source: object_read:doc_007_018
- Price£44,000Source: object_read:doc_007_018