Calderbrook Housing Group - QBR
Documentfinal Calderbrook Housing Group: documents · qbr_deck · final · 2025-10-21
Growth-tier quarterly review dated 21 Oct 2025, written by Esther Quaye. It states contracted ARR of £44,000, a term ending 1 Sep 2026, flat and concentrated use, and no tickets. Availability and P1 response are given only as the standard Growth levels, with no figures.
What it says
What this says
Current to 11 Oct 26Growth-tier quarterly review dated 21 Oct 2025, written by Esther Quaye. It states contracted ARR of £44,000, a term ending 1 Sep 2026, flat and concentrated use, and no tickets. Availability and P1 response are given only as the standard Growth levels, with no figures.
What it is: A quarterly business review deck for the Growth tier, prepared by Esther Quaye and dated 21 Oct 2025. It is a B-Brain document, not a contract, and is stored as final.
Says: Active use is "Under a quarter of the licensed seats", flat on the prior quarter, with no tickets in thirty days. Esther writes "Right now we would be relying on goodwill, and I would rather we had the evidence."
Renewal: The deck says renewal "will be priced on the current Growth list price rather than today's contracted figure", and that any first-term discount ends. Tom Ashdown is named account owner and is to open the renewal conversation with the customer's executive sponsor.
Not settled: The term end of 1 Sep 2026 has passed as of today, and the deck does not show whether the renewal happened or at what price. It gives no availability percentage or P1 response time, only "the standard Growth service level".
As found in this document
Current to 9 Oct 26- Date end1 Sep 2026Source: object_read:doc_007_017
- Date renewal1 Sep 2026Source: object_read:doc_007_017
- Date start2 Sep 2024Source: object_read:doc_007_017
- Price£44,000Source: object_read:doc_007_017
- Availabilitythe standard Growth service levelthe standard Growth service level · Source: object_read:doc_007_017
- First response on a priority one issuethe standard Growth service levelthe standard Growth service level · Source: object_read:doc_007_017
- Nightly refreshcomplete by 07:00 customer local time on business dayscomplete by 07:00 customer local time on business days · Source: object_read:doc_007_017
- Service creditsfor the Growth tier apply to availability onlyfor the Growth tier apply to availability only · Source: object_read:doc_007_017
- BillingAnnual in advance, invoices paid on timeAnnual in advance, invoices paid on time · Source: object_read:doc_007_017
- Contracted annual recurring revenue£44,000Source: object_read:doc_007_017