Calderbrook Housing Group - QBR

Final QBR deck dated 3 Aug 2025, ahead of the term end on 1 Sep 2025. Contracted annual recurring revenue £44,000; P1 first response one business hour; availability at the standard Growth level. Just under ten of 40 licensed users are active.

What it is: A customer QBR deck prepared by Natalie Eze, Customer Success Manager, dated 3 Aug 2025 and marked final. It doubles as the lead-in to the renewal conversation before the term end on 1 Sep 2025.

Commits: It is not a contract. It restates Growth tier service levels: "P1 first response of one business hour" and a nightly refresh "complete by 07:00 on business days".

Unusual: Only a quarter or so of the 40 licensed seats are in regular use, concentrated in the business-intelligence team. The deck flags in-house platform ambitions and says no measured analyst-hour saving can yet be shown.

Not settled: The deck does not show whether the renewal happened, at what price or seat count. It is over a year old at 9 Oct 2026, and the evidence does not show whether Tom Ashdown, named as account owner, still holds the account.

AI · claude-sonnet-5-5 · 11 Oct 2026