Calderbrook Housing Group - QBR

First quarterly business review for Calderbrook Housing Group, prepared by Natalie Eze and dated 26 Jan 2025. It reports rising usage, no tickets and no overdue invoices, with £44,000 contracted and the term ending 1 Sep 2025. It is now stale.

What it is: a customer-facing QBR deck, stored as final, written by Natalie Eze for the Growth tier account. It names Tom Ashdown as account owner and gives the review date as 26 Jan 2025.

Commits: the deck is a status report, not a contract. It restates "Contracted annual recurring revenue is £44,000 under the executed order form" and a current term that "runs to 1 Sep 2025". It sets internal actions, including opening the renewal conversation "well before 1 Sep 2025".

Unusual: usage is described only in words ("a rise of more than a third"), with no counts of questions, connectors or users. No value examples are captured yet.

Not settled: the deck is about twenty months old as of today and says nothing about the renewal outcome, later usage or the current owner. Tom Ashdown's status should be checked against HR before treating him as owner.

AI · claude-sonnet-5-5 · 11 Oct 2026