Calderbrook Housing Group - Onboarding Plan
Documentfinal Calderbrook Housing Group: documents · onboarding_plan · final · 2024-09-07
Final onboarding plan issued 7 Sep 2024 by Callie Brennan for a Growth subscription running 2 Sep 2024 to 1 Sep 2025. States an annual recurring value of £44,000, 40 licensed users, eight connectors and a nightly refresh complete by 07:00.
What it says
What this says
Current to 11 Oct 26Final onboarding plan issued 7 Sep 2024 by Callie Brennan for a Growth subscription running 2 Sep 2024 to 1 Sep 2025. States an annual recurring value of £44,000, 40 licensed users, eight connectors and a nightly refresh complete by 07:00.
What it is: a four-phase plan from signature to a working brain, written by the implementation consultant. Phases run kickoff and access, connect and map, first refresh, then first questions and handover to Natalie Eze in Customer Success.
Commits: "The subscription began on 2 Sep 2024 and runs to 1 Sep 2025." The refresh "completes by 07:00 customer local time on business days", and scope is up to eight connectors and 40 licensed users. The plan states no availability percentage, P1 response time or connector go-live dates.
Unusual: the plan is a working document, not a contract. It refers to the order form for the connector limit but does not reproduce its terms.
Not settled: it does not say whether the onboarding finished or the brain went live, and it is two years old. The renewal date it names has passed, so it does not show the current term or price.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2025Source: object_read:doc_007_008
- Date start2 Sep 2024Source: object_read:doc_007_008
- Price£44,000Source: object_read:doc_007_008
- Subscription termThe subscription began on 2 Sep 2024 and runs to 1 Sep 2025.The subscription began on 2 Sep 2024 and runs to 1 Sep 2025. · Source: object_read:doc_007_008
- Licensed users40 licensed usersSource: object_read:doc_007_008
- Connectorsup to the eight connectors in the order formup to the eight connectors in the order form · Source: object_read:doc_007_008
- Nightly refreshIt completes by 07:00 customer local time on business days.It completes by 07:00 customer local time on business days. · Source: object_read:doc_007_008
- Contracted annual recurring value£44,000Source: object_read:doc_007_008
The document
Body
Unusual terms
Current to 9 Oct 26- Connector not started without written access
- Work beyond scope agreed in writing first