Calderbrook Housing Group - Order Form (signed)
Documentexecuted Calderbrook Housing Group: documents · order_form · executed · 2024-08-16
Executed order form under the MSA for the Growth tier: £44,000 annual subscription plus £12,000 one-off implementation, total contract value £56,000. Availability 99.5%, P1 first response 1 business hour. One-year term from 2 Sep 2024 to 1 Sep 2025.
What it says
What this says
Current to 11 Oct 26Executed order form under the MSA for the Growth tier: £44,000 annual subscription plus £12,000 one-off implementation, total contract value £56,000. Availability 99.5%, P1 first response 1 business hour. One-year term from 2 Sep 2024 to 1 Sep 2025.
What it is: an executed order form under the B-Brain Master Services Agreement, signed 16 Aug 2024 for Tom Ashdown and an unnamed authorised signatory at the customer. It fixes the Growth tier price and terms.
Commits: "Invoices are payable within 30 days of the invoice date." The subscription is billed annually in advance and the implementation fee is billed once. Service levels are 99.5% availability, P1 first response of 1 business hour, and nightly refresh complete by 07:00 customer local time on business days.
Unusual: "The agreement does not renew silently." The customer success manager is to raise renewal ahead of the end date. No first-term discount applies. Service credits cover availability only, not data freshness.
Not settled: the document does not name the customer signatory or their role. It does not state terms for any period after 1 Sep 2025, and it does not show whether a renewal was agreed.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2025Source: object_read:doc_007_007
- Date signed16 Aug 2024Source: object_read:doc_007_007
- Date start2 Sep 2024Source: object_read:doc_007_007
- Price£44,000Source: object_read:doc_007_007
- Availability99.5%Source: object_read:doc_007_007
- P1 first response1 business hourSource: object_read:doc_007_007
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_007_007
- Service credit10% of one month's fee for each month with an availability breach10% of one month's fee for each month with an availability breach · Source: object_read:doc_007_007
- Annual subscription£44,000, billed annually in advance£44,000, billed annually in advance · Source: object_read:doc_007_007
- Implementation fee£12,000, one-off fixed fee, billed once£12,000, one-off fixed fee, billed once · Source: object_read:doc_007_007
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_007_007
- Implementation scopeUp to eight connectors over eight weeksUp to eight connectors over eight weeks · Source: object_read:doc_007_007
The document
Body
Unusual terms
Current to 9 Oct 26- Does not renew silently
- No first-term discount on either line
- Credits for availability only, not freshness
- Order form prevails over MSA on commercial terms