Calderbrook Housing Group - Master Services Agreement (signed)
Documentexecuted Calderbrook Housing Group: documents · contract · executed · 2024-08-16
Executed MSA signed 16 Aug 2024 for the Growth tier. Availability 99.5%, P1 first response 1 business hour, subscription £44,000 a year. The term ran from 2 Sep 2024 to 1 Sep 2025, and renewal needs written agreement.
What it says
What this says
Current to 11 Oct 26Executed MSA signed 16 Aug 2024 for the Growth tier. Availability 99.5%, P1 first response 1 business hour, subscription £44,000 a year. The term ran from 2 Sep 2024 to 1 Sep 2025, and renewal needs written agreement.
What it is: the executed Master Services Agreement between B-Brain and Calderbrook Housing Group, signed 16 Aug 2024, covering the Growth subscription (£44,000) and the one-off implementation (£12,000). Total contract value is stated as £56,000.
Commits: availability of 99.5%, P1 first response of 1 business hour, and nightly refresh "complete by 07:00 customer local time on business days". Invoices are "payable within 30 days of the invoice date", billed annually in advance.
Unusual: service credits are "calculated on availability only", so late data is not credited. The customer signatory is shown only as an authorised signatory, with no name.
Not settled: the term ended on 1 Sep 2025 and renewal is "by written agreement". This document does not show whether a renewal was signed, so the current contract position must come from later paper.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2025Source: object_read:doc_007_005
- Date signed16 Aug 2024Source: object_read:doc_007_005
- Date start2 Sep 2024Source: object_read:doc_007_005
- Price£44,000Source: object_read:doc_007_005
- Availability99.5%Source: object_read:doc_007_005
- P1 first response1 business hourSource: object_read:doc_007_005
- Data refreshNightly refresh complete by 07:00 customer local time on business daysNightly refresh complete by 07:00 customer local time on business days · Source: object_read:doc_007_005
- Service credit10% of one month's subscription fee for that month, availability only10% of one month's subscription fee for that month, availability only · Source: object_read:doc_007_005
- Annual subscription£44,000, billed annually in advance£44,000, billed annually in advance · Source: object_read:doc_007_005
- Implementation fee£12,000, one-off, fixed fee, 8 weeks, up to 8 connectors£12,000, one-off, fixed fee, 8 weeks, up to 8 connectors · Source: object_read:doc_007_005
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_007_005
The document
Body
Unusual terms
Current to 9 Oct 26- Service credits on availability only, not data freshness
- Renewal only by written agreement, no auto-renewal
- No named customer signatory