Calderbrook Housing Group - Master Services Agreement v2
Documentdraft Calderbrook Housing Group: documents · contract · draft · 2024-08-02
Unsigned draft Master Services Agreement for the Growth tier, prepared 2 Aug 2024 by Tom Ashdown. It sets availability at 99.5%, P1 first response at 1 business hour, and a subscription of £44,000 per year plus a £12,000 one-off implementation fee.
What it says
What this says
Current to 11 Oct 26Unsigned draft Master Services Agreement for the Growth tier, prepared 2 Aug 2024 by Tom Ashdown. It sets availability at 99.5%, P1 first response at 1 business hour, and a subscription of £44,000 per year plus a £12,000 one-off implementation fee.
What it is: a draft MSA between B-Brain and Calderbrook Housing Group, stating "This document is not yet agreed and is not binding until it has been signed by both parties." The first term runs 2 Sep 2024 to 1 Sep 2025.
Commits: Growth subscription of £44,000 annually in advance, implementation of £12,000 one-off, payable within 30 days. Total contract value is £56,000, which the draft says "is not an annual price".
Unusual: the service credit is 10% of one month's fee for availability only, and a data freshness delay gives no credit. Renewal is "by agreement" with no auto-renewal.
Not settled: liability wording in Clause Nine, the security review, source-by-source connector go-live days, and whether billing becomes quarterly. The signature block is blank, and the evidence does not show an executed copy, which would override this draft.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2025Source: object_read:doc_007_004
- Date start2 Sep 2024Source: object_read:doc_007_004
- Price£44,000Source: object_read:doc_007_004
- Availability99.5%Source: object_read:doc_007_004
- First response to a priority one issue1 business hourSource: object_read:doc_007_004
- Nightly data refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_007_004
- Service credit10% of one month's subscription fee for that month, availability only10% of one month's subscription fee for that month, availability only · Source: object_read:doc_007_004
- Subscription price£44,000 annual recurring amount, billed annually in advance£44,000 annual recurring amount, billed annually in advance · Source: object_read:doc_007_004
- Implementation fee£12,000 one-offSource: object_read:doc_007_004
- Total contract value£56,000Source: object_read:doc_007_004
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_007_004
- Connector deliveryEach connector live within the number of days stated in the order form, to be agreed source by sourceEach connector live within the number of days stated in the order form, to be agreed source by source · Source: object_read:doc_007_004
The document
Body
Unusual terms
Current to 9 Oct 26- Draft, unsigned and not binding
- Credit for availability only, not freshness
- Liability cap left open
- Possible quarterly billing requested