Hollins Tarrant - QBR
Documentfinal Hollins Tarrant: documents · qbr_deck · final · 2026-05-06
A Starter-tier QBR deck prepared by Marcus Bell on 6 May 2026. It reports average active users under three against fifteen licensed, a fall of roughly two fifths on the previous quarter, and proposes a recovery plan. The term runs to 3 Jan 2027.
What it says
What this says
Current to 11 Oct 26A Starter-tier QBR deck prepared by Marcus Bell on 6 May 2026. It reports average active users under three against fifteen licensed, a fall of roughly two fifths on the previous quarter, and proposes a recovery plan. The term runs to 3 Jan 2027.
What it is: a customer-facing QBR deck from Marcus Bell, Customer Success Manager, reviewing adoption for Hollins Tarrant. It says "The evidence we have today does not show the brain being used at the level it was when you joined."
Commits: Marcus owns a usage and ticket walkthrough "Next week", a source loading check "Within the fortnight" and a recruiter refresher "After the walkthrough". Tom Ashdown owns a "Commercial check-in ahead of the term end" timed "Later this year".
Unusual: the deck states recurring revenue in words ("nineteen thousand five hundred pounds") and is not a contract. It carries no service levels or price terms.
Not settled: why usage fell. The deck itself says it could be a team change, a change in tracking or something not working. It does not show whether the plan was carried out or whether the customer replied. Tom Ashdown is named as account owner, and the deck does not show his employment status.
As found in this document
Current to 9 Oct 26- Date end3 Jan 2027Source: object_read:doc_004_018
- Date renewal3 Jan 2027Source: object_read:doc_004_018
- Usage and ticket walkthroughMarcus Bell, Next weekSource: object_read:doc_004_018
- Source loading and refresh checkMarcus Bell, Within the fortnightMarcus Bell, Within the fortnight · Source: object_read:doc_004_018
- Recruiter refresher sessionMarcus Bell, After the walkthroughMarcus Bell, After the walkthrough · Source: object_read:doc_004_018
- Commercial check-inTom Ashdown, Later this yearSource: object_read:doc_004_018
The document
Body
Hollins Tarrant - QBR
Prepared by Marcus Bell, Customer Success Manager, B-Brain. Review date: 6 May 2026.
Where we are
- Hollins Tarrant has been a customer since 4 Jan 2024 on the Starter tier.
- Contracted annual recurring revenue is nineteen thousand five hundred pounds.
- You have fifteen licensed users.
- The current term runs to 3 Jan 2027.
- Account owner: Tom Ashdown. Customer success manager: Marcus Bell.
What you bought the brain for
One place to see client accounts, the placements pipeline in your CRM and client-facing tickets. This review checks how far that is happening day to day.
Usage
I've pulled the numbers, and they are not where we want them.
- Average active users over the last thirty days is under three, against fifteen licensed.
- That is a clear fall on the previous quarter, of roughly two fifths.
- With so few people asking questions, the value is landing with one or two individuals rather than across the team.
What the numbers do not tell us is why. It could be a change in team, a change in how placements are tracked, or something that is not working for people. We would like to hear it from you.
Support
Read the whole document (2,263 characters)
- There were four tickets in the last thirty days.
- None was high priority.
- No invoices are overdue.
We will go through the four together and group them, so we can see whether they point at one source or a spread of how-to questions.
Value
The evidence we have today does not show the brain being used at the level it was when you joined. We would rather say that plainly than dress it up. The aim for the next few weeks is to get the placements pipeline and client tickets back to being the first place your recruiters look.
Plan
| Action | Owner | Timing |
|---|---|---|
| Walk through usage and the four tickets with your team | Marcus Bell | Next week |
| Check each connected source is loading and refreshing as expected | Marcus Bell | Within the fortnight |
| Short refresher session for recruiters who have stopped logging in | Marcus Bell | After the walkthrough |
| Commercial check-in ahead of the term end | Tom Ashdown | Later this year |
Next step
Happy to jump on a call. Shall we book half an hour with whoever leads your placements team?
Thanks, Marcus