Veldmaat Payments - Master Services Agreement (signed)
Documentexecuted Veldmaat Payments: documents · contract · executed · 2025-12-16
Executed MSA signed on 16 Dec 2025 for the Growth tier, running 5 Jan 2026 to 4 Jan 2027. Annual recurring fee £45,000, total contract value £57,000 including implementation. Availability 99.5%, P1 first response within 1 business hour.
What it says
What this says
Current to 11 Oct 26Executed MSA signed on 16 Dec 2025 for the Growth tier, running 5 Jan 2026 to 4 Jan 2027. Annual recurring fee £45,000, total contract value £57,000 including implementation. Availability 99.5%, P1 first response within 1 business hour.
What it is: the executed Master Services Agreement between B-Brain and Veldmaat Payments, signed by Tom Ashdown and Joost Verbeek on 16 Dec 2025. It states that it "governs the commercial terms and replaces any earlier draft".
Commits: the annual recurring fee is £45,000, billed quarterly, payable 30 days from the invoice date. The £57,000 is the total contract value including the one-off implementation fee, "not an annual price".
Unusual: the nightly refresh is by 07:00 Amsterdam time, and credits are "for availability only", so a missed refresh earns nothing. Growth normally carries the same availability credit, but freshness is expressly excluded here.
Not settled: the document states no renewal mechanism or notice period after 4 Jan 2027, and no connector delivery dates. Any order form may change a line it covers, and none is in this record.
As found in this document
Current to 9 Oct 26- Date end4 Jan 2027Source: object_read:doc_003_006
- Date signed16 Dec 2025Source: object_read:doc_003_006
- Date start5 Jan 2026Source: object_read:doc_003_006
- Price£45,000Source: object_read:doc_003_006
- Annual recurring fee£45,000Source: object_read:doc_003_006
- Total contract value£57,000, including the one-off implementation fee£57,000, including the one-off implementation fee · Source: object_read:doc_003_006
- BillingQuarterlySource: object_read:doc_003_006
- Payment terms30 days from the invoice dateSource: object_read:doc_003_006
- AvailabilityThe service is available for 99.5% of each month.The service is available for 99.5% of each month. · Source: object_read:doc_003_006
- Data freshnessThe nightly refresh completes by 07:00 Amsterdam time on business days.The nightly refresh completes by 07:00 Amsterdam time on business days. · Source: object_read:doc_003_006
- P1 first responsewithin 1 business hourSource: object_read:doc_003_006
- Service creditsa credit of 10% of one month's fee if availability falls below the commitment; availability onlya credit of 10% of one month's fee if availability falls below the commitment; availability only · Source: object_read:doc_003_006
The document
Body
Veldmaat Payments - Master Services Agreement (signed)
Executed. Signed on 16 Dec 2025. This executed copy governs the commercial terms and replaces any earlier draft.
Parties
- Supplier: B-Brain, London.
- Customer: Veldmaat Payments, Amsterdam.
Commercial summary
| Item | Term |
|---|---|
| Tier | Growth |
| Start date | 5 Jan 2026 |
| End date | 4 Jan 2027 |
| Annual recurring fee | £45,000 |
| Total contract value | £57,000, including the one-off implementation fee |
| Billing | Quarterly |
| Payment terms | 30 days from the invoice date |
The £57,000 is the total value of the contract and includes the one-off implementation fee. It is not an annual price. The annual recurring fee is £45,000.
Services
The Supplier provides the company brain on the Growth tier, built and run inside the Customer's own Snowflake account, for the term above.
Schedule: service levels
Availability
The service is available for 99.5% of each month.
Data freshness
The nightly refresh completes by 07:00 Amsterdam time on business days.
Response times
The Supplier gives a first response to a P1 ticket within 1 business hour.
Service credits
Read the whole document (1,777 characters)
If availability falls below the commitment in a month, the Customer receives a credit of 10% of one month's fee. Credits are given for availability only. A missed nightly refresh is not an availability failure and does not earn a credit under this schedule.
Order of precedence
Where an executed order form changes a term in this agreement, the order form prevails for the line it covers.
Signatures
| Party | Name | Title | Date |
|---|---|---|---|
| B-Brain | Tom Ashdown | Account Executive | 16 Dec 2025 |
| Veldmaat Payments | Joost Verbeek | Head of Data | 16 Dec 2025 |
Unusual terms
Current to 9 Oct 26- Refresh deadline 07:00 Amsterdam time
- No credit for missed nightly refresh
- Order form prevails for any line it changes