Clonvara Insurance Services / B-Brain – Renewal
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Clonvara Insurance Services: documents · 2026-09-28 12:15
Brendan Moran, COO, wants to renew Growth from 1 Nov 2026 but questions the value of forty licences against just under ten active users. He called the £55,000 open deal considerably above the £46,800 now paid and will sign only a final form.
What was said
What this says
Current to 11 Oct 26Brendan Moran, COO, wants to renew Growth from 1 Nov 2026 but questions the value of forty licences against just under ten active users. He called the £55,000 open deal considerably above the £46,800 now paid and will sign only a final form.
What happened: Lewis Kerr and Amara Obi walked Brendan Moran through the Growth renewal from 1 Nov 2026. The working target for agreed terms is 23 Oct 2026, which Brendan called a target, not a deadline.
Customer view: Brendan's main reservation is value. Amara put usage at just under ten active users against forty licensed, a little down on the previous quarter but steadier than the month before.
Commercial: Lewis said the open renewal deal is £55,000 in total, exclusive of VAT, and not a yearly price. Brendan set it against the £46,800 paid now and asked what is recurring, what is one-off and what a smaller scope would look like.
Watch: Brendan will not sign a draft and wants previous terms kept where the new document is silent. The evidence does not show whether the breakdown and reduced scope version were sent, or Brendan's response.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to send the line-by-line breakdown and a reduced scope version, separating recurring from one-off charges.
- Amara Obi to send the usage picture and the plan for bringing in claims and compliance.
- Brendan Moran to review and give a view, ahead of the 23 Oct 2026 target for agreed terms.
Risks
Current to 9 Oct 26- Usage of just under ten active users against forty licensed weakens the case for the current Growth scope.
- The customer sees the £55,000 open renewal deal as hard to reconcile with lower usage and the £46,800 paid now.
- The 23 Oct 2026 target for agreed terms may slip, as Brendan would not promise a view before seeing the reduced version.
Opportunities
Current to 9 Oct 26- Bringing compliance and claims into the brain could strengthen the case for the current scope.
- A clear line-by-line split of recurring and one-off charges could rebuild trust in the number.