Clonvara Insurance Services / B-Brain – Check In
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Clonvara Insurance Services: documents · 2026-09-01 13:30
Brendan Moran, the Chief Operating Officer, said he cannot defend 40 Growth licences when about seven people use them, and asked what a smaller arrangement might look like. The contract ends on 31 Oct 2026.
What was said
What this says
Current to 11 Oct 26Brendan Moran, the Chief Operating Officer, said he cannot defend 40 Growth licences when about seven people use them, and asked what a smaller arrangement might look like. The contract ends on 31 Oct 2026.
What happened: Amara Obi opened with the usage fall: about seven active users against forty licensed, down by more than a third on the previous quarter. Brendan accepted the numbers and asked why.
Customer view: He values having broker, policy and claims information in one place for compliance, but he is accountable for the spend. He asked for the options for a smaller arrangement, while stressing he was not asking for it yet.
Commercial: The order form says Growth at £46,800 a year, and that is what has been invoiced. He wants every option tied to the executed order form, not a draft.
Watch: Amara will gather who had access and who stopped, send a usage picture and propose a refresher. The pricing owner needs to join the next conversation, and the contract end is close.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Amara Obi to get the list of who had access, who used it and who stopped, and send the usage picture early next week.
- Amara Obi to propose a refresher date and put the next review in the diary before the end of the month.
- Bring the pricing owner into the next conversation with options set against the executed order form.
Risks
Current to 9 Oct 26- Usage of about seven active users against forty licensed may lead to a downsized or lost Growth renewal when the contract ends on 31 Oct 2026.
- The same small group does most of the asking, so value rests on few people.
- The reason for the drop is not yet known, so a fix cannot be targeted.
Opportunities
Current to 9 Oct 26- A refresher with the people who stopped could restore usage if the cause is habit.
- He likes having broker, policy and claims information in one place, which gives a compliance value case to build on.