Copperlane Payroll / B-Brain – Renewal
Callcompleted
Copperlane Payroll: documents · 2026-04-24 16:30
Renewal call on 24 Apr 2026. Copperlane was quoted £22,000 for Starter, up from £19,500, and Rebecca Nuttall said they will stay on Starter. Growth at £50,000 was priced out. A formal proposal was promised.
What was said
What this says
Current to 11 Oct 26Renewal call on 24 Apr 2026. Copperlane was quoted £22,000 for Starter, up from £19,500, and Rebecca Nuttall said they will stay on Starter. Growth at £50,000 was priced out. A formal proposal was promised.
What happened: Marcus Bell hosted the renewal call with the full Copperlane team. He set out the Starter price of £22,000 against the current £19,500, and Priya Raman outlined Growth at £50,000.
Customer view: Rebecca Nuttall confirmed they would stay on Starter for another year. Mark Brearley called Growth more than double the price, and Dan Kitching asked what each option cost.
Commercial: the price rise is the v2 list taking effect at renewal. Growth was offered with the dashboard builder and quarterly QBRs, but it was not taken up. Rebecca was named as the person who would build reports.
Watch: the order form was due to be signed by mid-May to cover the end of May contract end. The call only shows a proposal being promised, not an executed order form.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Priya Raman to send the formal proposal for Starter at £22,000 on the day of the call.
- Marcus Bell to get the order form signed by mid-May to cover the end of May contract end.
Risks
Current to 9 Oct 26- The price rise from £19,500 to £22,000 was questioned by the customer and could resurface at signing.
- The order form was still unsigned at the end of the call, with a mid-May deadline ahead of the contract end.
Opportunities
Current to 9 Oct 26- Growth at £50,000 was floated with the dashboard builder and quarterly QBRs, and could be revisited if the team scales.